Admissions Coordinator

ECE Admissions Coordinator

Reports to The ECE Admissions Coordinator reports to the ECE Admissions Director

Overview 

While performing all Admissions Coordinator duties as assigned, the ECE Admissions Coordinator is responsible for providing administrative support to ECE Director of Admissions via a range of tasks related to communication and organization, including hiring, training, counseling and guiding all ECE call center admissions coordinators to respond to phone and web-based inquiries while providing constructive feedback and coaching. Other responsibilities include completing weekly and monthly operational reports analyzing data for continued call center improvement; act as a liaison between school administrative staff and the admissions call center as needed. ECE Admissions Coordinator must have a deep understanding of the company’s mission and goals. 

Responsibilities 

• Provide administrative support in communication and organization as needed.
• Support in hiring and training of ECE Admissions Coordinators to include processes and procedures for specific situations up to and including data entry, documentation, communication with the school administrative teams and the admissions coordinators.
• Assist in continuous improvement of the call center by listening to weekly calls, giving constructive feedback, and following through with next steps to strengthen individual admissions coordinators’ conversations following company policies.
• Prepare weekly and monthly reports analyzing call center data to gain an understanding of clear expectations and improve call center performance.

Essential Skills & Experience

• Bachelor’s degree or equivalent combination of education and experience in Education communications preferred
• ECE school administration experience required
• At least 1-year experience as a Spring Education Group Admissions Coordinator required
• Proven understanding of Spring Education Group Preschool instruction and curriculum
• Acute understanding of parents’ needs and industry competitors
• Desire to continuously improve systems and communication
• Passion for helping people, skilled in persuading others, and a strong interest in sales required
• Strong understanding of a customer-obsessed culture required
• Exceptional written and verbal communication skills is a must
• Strong organizational skills and excellent attention to detail
• Proficient in Microsoft Word and Excel; NetSuite a plus
• Exhibits strong leadership, conflict resolution, interpersonal and communication skills