Global Education- Study Abroad Coordinator

As the second-largest Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University’s eight colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computer Science & Engineering; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 390 Colleges: 2025 Edition, and Best Business Schools: 2024 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu

Position Summary

The Office of Global Education is seeking a study abroad coordinator. This position will support graduate and undergraduate outgoing students in their study abroad experiences. This position will provide competitive and engaging educational study abroad programming and international experiences that promote student success and retention. Responsibilities include the development of cultural competence skills training programs, coordination of study abroad and global health applications, and recruiting and supporting student needs while abroad. 

Principal Duties & Responsibilities

• Serve as front-line reception (in-person and phone) for the Office of Global Education.
• Advise students on Study Abroad Opportunities and Course Offerings.
• Assist with study abroad program administration and website updates.
• Assist with initial study abroad advising and information sessions.
• Plan and execute Office of Global Education events, including bookings, marketing, and on-site management.
• Create and disseminate marketing and informational material for global opportunities/student success.
• Schedule and participate in class visits, virtually and/or in-person, to provide information about the Office of Global Education and study abroad opportunities to students.
• Represent the Office of Global Education and present at Admissions events throughout the year.
• Plan and execute specific social media campaigns, collaborating with Global Ambassadors and work-study.
• Liaise with the University Service-Learning office, Student Engagement, Center for Teaching & Learning, and Student Success for program development and management.
• Develop cultural competence programming for outgoing students and faculty.
• Create new program applications/brochures in Terra Dotta and update existing programs.
• Manage or delegate student applications, payments, and required documentation for program participation.
• Manage study abroad faculty leader documents for travel and safety training review.
• Manage study abroad program preparation with outside vendors.
• Manage databases, reports, and budgets.
• Office management duties.
• Provide support to the Global Ambassador Program through training, meetings, and activities.
• Supervise global ambassadors.
• Conduct international site visits as needed.
• Liaise with Dingle Campus leadership on student success program creation and other student success efforts and programming.
• Other duties/projects as needed.

Knowledge, Skills, Abilities & Other Attributes

• Bachelor’s Degree required.
• Study abroad and/or other international experience required.
• Candidate should be a self-starter with the ability to multi-task and handle multiple ongoing projects simultaneously.
• Excellent verbal and written communication skills, with strong presentation skills.
• Ability to provide excellent customer service to diverse constituents.
• Excellent analytical and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ease with technology. Demonstrated experience using MS Office (MS Word, MS Excel, MS PowerPoint) and social media platforms (Facebook, Twitter, Instagram, Snapchat, TikTok).

Unusual Working Conditions

May require evening hours and/or weekend hours- during final exams week.

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.