Information Technology - Systems Analyst, Finance

As the second-largest Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers more than 100 undergraduate, graduate and doctoral programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University’s eight colleges and schools: College of Arts & Sciences; School of Communication, Media & the Arts; School of Social Work; School of Computer Science & Engineering; College of Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart, a Laudato Si’ campus, stands out from other Catholic institutions as it was established and led by laity. The contemporary Catholic university is rooted in the rich Catholic intellectual tradition and the liberal arts, and at the same time cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. The Princeton Review includes SHU in its Best 390 Colleges: 2025 Edition, and Best Business Schools: 2024 Edition. Sacred Heart is home to the award-winning, NPR-affiliate station, WSHU Public Radio, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu

Position Summary

Provide system administration, support, and systems analysis of assigned applications. Provide level 2 software application support for the university user community. Resource for level 1 system analyst to ensure timely resolution of tickets. This is a 100% on-campus position.

Principal Duties & Responsibilities

• Monitor, maintain, and coordinate minor upgrades for technology systems in assigned responsibility areas, including problem-solving and implementing system modifications.
• Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process.
• Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions.
• Brainstorm new ways to add more functionality to systems.
• Coordinate creation, updates, and retirement of interfaces for supported applications.
• Demonstrate thorough and friendly customer service to the university community.
• Communicate clearly and professionally, both verbally and in writing, to different audiences.
• May perform all or some of the responsibilities above and other related duties as assigned.

Knowledge, Skills, Abilities & Other Attributes

• Bachelor’s Degree in a computer-related or business-related discipline required.
• Minimum 2 years experience in system administration, level 2 application support, and troubleshooting.
• Experience with and understanding of academic environment and familiarity with academic-related applications preferred.
• Excellent analytical and problem-solving skills.
• Exceptional verbal and written communication skills, as well as strong interpersonal skills.
• Excellent organizational skills and attention to detail.
• Possess a strong work ethic and team player mentality.
• Ability to take initiative and be self-motivated, as well as collaborate successfully with a team.
• Familiarity with Ellucian Colleague Systems.
• Experience with Financial Applications.
• Ability to work on campus full-time.

Unusual Working Conditions

Working after hours, on weekends and holidays to complete assigned tasks is sometimes required.

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.