Information Technology - Senior Business Analyst, Enrollment Management Systems and Slate

As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University’s eight colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. 

Sacred Heart University is a contemporary Catholic university rooted in the rich Catholic intellectual tradition and the liberal arts that cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. SHU upholds a universal perspective, welcoming and valuing diverse faith traditions, including those from religious and nonreligious backgrounds. This catholicity, which is the basis of inclusivity, enriches dialogue, deepens understanding and strengthens our commitment to creating a more compassionate and just world.

The Princeton Review includes SHU in its Best 388 Colleges–2023 Edition, and Best Business Schools–2023 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu 
 
To apply

Only applications submitted through the official Careers at SHU site will be accepted for employment consideration. If you are viewing this job advertisement through a different site, please visit Careers at SHU to submit a formal application.

Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions.

Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.

Position Summary

Responsible for analyzing, designing, and optimizing the systems and processes that support the operational and academic functions of the university. Works closely with faculty, staff, administrators, and IT teams to understand business needs, translate them into technical requirements, and lead the implementation of technology solutions that enhance institutional performance. Requires expertise in higher education business processes, a strong understanding of relevant technologies, and the ability to manage complex projects and systems integrations.

Principal Duties & Responsibilities

• Business Process Analysis: Work closely with university departments to analyze business processes, workflows, and data requirements. Identify areas for improvement and provide solutions that align with institutional goals and objectives based on industry trends.
• Requirements Gathering & Documentation: Elicit and document detailed functional and technical requirements from stakeholders. Develop comprehensive system documentation, including user stories, process flow diagrams, and system specifications.
• System Implementation & Support: Collaborate with IT teams to design, test, and implement system solutions. Provide ongoing support during system rollouts, ensuring proper training, data migration, and user adoption.
• System Optimization: Continuously assess and evaluate existing systems and workflows to identify opportunities for process improvements and increased efficiency. Recommend and implement system upgrades or new technologies as needed.
• Communication & Training: Facilitate communication between technical and non-technical stakeholders. Conduct training sessions for end-users, helping them understand system functionality and encouraging effective use of technology to increase efficiency and productivity.
• Project Management Support: Assist in project planning, scheduling, and execution for system upgrades, replacements, and new implementations. Monitor progress and deliverables, ensuring alignment with timelines and budgets.
• Change Management: Support change management processes for system changes and upgrades, including preparing communication plans, conducting user acceptance testing (UAT), and gathering feedback.
• Compliance & Security: Ensure that business systems adhere to university policies, regulatory requirements (such as FERPA, HIPAA, etc.), and best practices for data security and privacy.
• Other duties as assigned

Knowledge, Skills, Abilities & Other Attributes

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
• A Master's degree is preferred but not required.
• Minimum of 3 years of experience as a Business Systems Analyst, or in a related role, within a higher education institution preferred
• Experience working with enterprise resource planning (ERP) systems, student information systems (SIS), or similar systems in higher education is highly desirable.
• Proven experience in requirements gathering, process modeling, and documentation.
• Familiarity with data analysis tools, SQL, or reporting platforms is a plus.
• Strong analytical and problem-solving skills with the ability to translate business needs into technical specifications.
• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels.
• Experience with administrative and academic technologies in higher education.
• Proficiency in systems analysis, business process modeling, and requirements documentation.
• Knowledge of system integration practices and experience working with cross-functional teams.
• Ability to handle multiple projects simultaneously and prioritize effectively in a dynamic environment.
• Certified Business Analysis Professional (CBAP) or similar certification is preferred.
• ITIL Foundation Certification or equivalent knowledge of IT service management best practices is preferred.

Unusual Working Conditions

May require occasional evening or weekend hours for project deadlines or system maintenance

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.