Admissions - Admission Counselor, Campus Experience Program

As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University’s eight colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. 

Sacred Heart University is a contemporary Catholic university rooted in the rich Catholic intellectual tradition and the liberal arts that cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. SHU upholds a universal perspective, welcoming and valuing diverse faith traditions, including those from religious and nonreligious backgrounds. This catholicity, which is the basis of inclusivity, enriches dialogue, deepens understanding and strengthens our commitment to creating a more compassionate and just world.

The Princeton Review includes SHU in its Best 388 Colleges–2023 Edition, and Best Business Schools–2023 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu 
 
To apply

Only applications submitted through the official Careers at SHU site will be accepted for employment consideration. If you are viewing this job advertisement through a different site, please visit Careers at SHU to submit a formal application.

Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions.

Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position.

Position Summary

Promote the visit program to successfully increase the number of full-time prospective students enrolling in and graduating from Sacred Heart University and meet the recruitment and retention goals identified by the University’s Strategic Plan.

Principal Duties & Responsibilities

Recruitment

• Manage the campus experience team to ensure daily coverage of phone lines and the front desk. Oversee the training of all campus experience personnel, focusing on excellence in customer service.
• Coordinate with IT on the management of our phone lines and the university phone tree.
• Manage the planning and execution of the campus visit experience for undergraduate admission.
• Coordinate all on-campus, off-campus, and virtual programming (Open Houses, Program Information Sessions, Guidance/Independent counselor visits, yield events, off-campus regional events, virtual Q&As/Chats, etc.)
• Ensure the visit program initiatives remain within operating budget constraints in collaboration with the Sr. Associate Director of Campus Experience.
• Liaison with Chartwells Dining Services, Public Safety, Campus Operations, and Meyers Moving for all event-related needs.
• Ensure room reservations in the university system for all undergraduate admissions needs.
• Collaborate with Strategic Enrollment Communications to develop and execute visitation communication across various platforms – website, print, phone, email, and social media – to increase visitors to campus.
• Execute initiatives that enable the visit program to contribute directly to enrollment yield.
• Provide research analysis on a weekly, monthly, semester-long, and yearly basis regarding activities and responsibilities related to the campus visit.
• Present information sessions to prospective families and students about Sacred Heart University before campus tours
• Gain knowledge and keep up to date with Slate software or applicable CRM.

Planning and Research

• Attend recruitment events, such as open houses and admitted student days, hosted by the Office of Undergraduate Admission.
• Attend regional receptions held in assigned territory that the Office of Undergraduate Admissions hosts.
• Greet families and be available to promote and answer questions on Sacred Heart University that students may have.
• Other duties as assigned.

Knowledge, Skills, Abilities & Other Attributes

• A bachelor’s degree is required; an advanced degree is preferred. 
• A valid driver’s license is necessary.
• Candidates should have experience in the college admissions process and event management.
• Ability and willingness to enthusiastically support Sacred Heart University’s Catholic identity, tradition, spirit, and commitment to the moral and ethical development of all students. 
• Possess high-level communication skills to express, both orally and in writing, the mission and recruiting goals of the University.
•  An appreciation of the role of all recruitment areas – athletics, financial aid, career development, student life, academics, and the ability to bring smooth coordination to their work, regardless of their organizational location. 
• Excellent interpersonal skills to work effectively with the Dean, counselors, faculty, administrators, students, alumni, community leaders, and volunteers. 
• Ability to work collaboratively as a member of the admissions team and the ability to develop effective short-range strategic plans.
• Enthusiasm, drive, motivational ability, willingness to take risks, competitive spirit, intellectual depth, moral integrity, vision, energy, and creativity; ability to think outside the box and multitask. 
• Must possess knowledge of computers and an understanding of the potential of technology to facilitate the admissions function and improve internal communications within the University and external communication. 
• Strong commitment to liberal arts education

Unusual Working Conditions

Later evening hours and weekends/holidays are required.

This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.