Senior Specialist, Operations

Summary

At SHRM, we are committed to making work, workers, and workplaces better through insights-driven policy solutions, learning and development, thought leadership and research. SHRM provides a variety of tools, resources, and events to support business leaders in acting and driving change.

We are seeking a highly motivated and detail-oriented Senior Specialist, Operations.

 This role drives strategic project management and operations, ensuring efficient and effective processes are in place to support the team's mission. The ideal candidate is a proactive and strategic thinker, adept at managing complex projects, streamlining operations, managing CRM databases, and navigating cross-functional collaboration within a dynamic and evolving environment. This role is also responsible for participant communications, onboarding, and engagement.

Responsibilities

Strategic Project Management

• Develop project plans, timelines, budgets, and deliverables, and track progress to ensure timely and successful project execution.
• Create and distribute meeting agendas and notes, including tracking decisions, action items, questions, and blockers.
• Collaborate with internal stakeholders to define project scope, goals, and success metrics.
• Anticipate potential project risks and work with the team to identify mitigation tactics to keep projects on track.

Database Management

• Maintain comprehensive, organized records of all prospects and members communications and proceedings.
• Manage and maintain the database for tracking prospects and members, ensuring data accuracy and completeness.
• Generate regular management reports and insights to inform decision-making.
• Identify and implement improvements to database processes and reporting.

Communications & Engagement

• Own communications and inquiries for prospects and members, coordinating with the appropriate team members as needed and ensuring timely, comprehensive, and professional responses.
• Partner with internal teams and external partners to ensure alignment and consistency in messaging.
• Develop and maintain onboarding materials and resources.
• Drive the onboarding process for new members, ensuring a seamless and efficient experience.
• Provide support and guidance to new members throughout the onboarding journey.

Operations

• Maintain the website, ensuring content is current, accurate, and aligned with branding guidelines, working with technology to address any issues.
• Establish and refine operational processes to enhance the efficiency and effectiveness of the team.
• Identify opportunities for process improvements and implement solutions that drive productivity and innovation.
• Develop and maintain operational dashboards, reports, and analytics to inform decision-making.
• Support the planning, execution, and evaluation of events and experiences that support the team’s strategic initiatives and objectives.

Education & Experience Requirements

Education:

• Bachelor’s degree in communications, operations, business administration or a related field; or relevant experience and training in lieu of a degree.

Experience:

• At least five (5) years of experience in a similar role, preferably in project management, operations, communications, membership engagement or a related field.
• Experience successfully managing large-scale projects and driving operational efficiencies.
• Experience with customer relationship management (CRM) systems. Salesforce experience is preferred.
• Experience in project management and planning tools and software (e.g., Monday.com, Microsoft Project).
• Experience in managing external vendors and partners preferred.

Knowledge, Skills & Abilities

• Strong organizational and project management skills with the ability to handle multiple tasks simultaneously.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Strong analytical skills with the ability to leverage data to inform decision-making and improve processes.
• Ability to think strategically and execute tactically, balancing big-picture thinking with hands-on execution.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels. 
• Proficiency in Microsoft Office Suite and reporting tools.
• Proficiency in customer relationship management (CRM systems).
• Proficiency in website content management and content management systems (CMS) preferred.
• Familiarity with analytics tools such as Tableau and Google Analytics preferred.

Physical Requirements

This position operates in a typical office environment and requires the ability to perform essential job functions with or without reasonable accommodation. Physical requirements may include:

• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, handling documents, and using office equipment.
• Occasional standing, walking, bending, and reaching.
• Ability to lift and carry up to 30 pounds as needed.
• Clear verbal and written communication skills for effective interaction with colleagues and stakeholders.

Work Environment

Hybrid Position (3 Days In-Office, 2 Days Remote):

• This position follows a hybrid work schedule, requiring in-office presence [three days per week] and remote work [two days per week]. Core work hours will be designated by the department.  The office environment includes a standard workstation setup with collaborative spaces, while remote work requires a reliable high-speed internet connection and a suitable home workspace. Employees must maintain availability during standard business hours and adhere to company policies for both in-office and remote work.

Travel: 20 – 30%

#LI-Hybrid

The hiring range for this position is $78,000 to $95,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. SHRM offers a competitive and comprehensive total rewards package. The benefits for this position include professional growth and development, health, dental, vision, well-being, health savings, flexible spending, retirement, open leave, and annual discretionary bonus and incentives.