Education & Premium Experiences Supervisor - San Diego Zoo

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Education & Tours Supervisor is responsible for the daily supervision of the education and tours operations. This position reports to the Education and Tours Manager.

WHAT YOU WILL DO

• Oversees the department's daily operations, including staff, facilities, equipment, and resources.
• Supervises Educator Guides, Program Aides, and seasonal staff by setting goals, providing constructive feedback, and supporting continued professional growth and development.
• In collaboration with the department management team, hires, onboards, and provides ongoing training for Educator Guides, Program Aides, and seasonal staff.
• Reviews and authorizes staff timesheets, assignments, and job responsibilities.
• Recommends, develops, and ensures adherence to department policies and procedures, undertaking disciplinary actions as needed.
• Assists in managing the reservations and ticketing system, and inventory for school and tour booking programs.

WHAT WE ARE LOOKING FOR

The San Diego Zoo Education & Premium Experiences team seeks an adaptable, communicative, and well-organized leader to support and oversee Premium Experiences. This position reports to the Premium Experiences Manager and collaborates with department leadership to supervise a large team of Educators who implement paid guest experiences and education programs.  The Premium Experiences Supervisor plays a key role in hiring, onboarding, training, and evaluation to cultivate team member development and success, as well as to ensure the delivery of high-quality guest experiences. 

• JOB EXPERIENCE
• 1+ years’ experience in an education or operations department in a zoo, museum, theme-park or other informal learning center
• Coursework in science or education or a related field or equivalent specialized training
• Program and tour development experience
• Animal handling experience

• EDUCATION AND CERTIFICATIONS
• Bachelor's Degree
• Teaching certification preferred

• SKILLS AND KNOWLEDGE
• Knowledge of learning theories and interpretative techniques
• Ability to effectively lead a team in a diverse environment
• Able to communicate effectively (verbal and written)
• Effective customer relations skills
• Ability to monitor and schedule resources
• Ability to utilize a variety of computer software programs (e.g, Dayforce, Galaxy, Google suite, Bookeo, etc.)
• Able to train staff to handle animals and use animal behavior modification
• Experience with reservations and ticketing system (Galaxy preferred)
• Knowledge of analytics

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program
  
  

IMPORTANT DETAILS

• Location: San Diego, CA
• Position Type: Salaried, Full-Time, Exempt Position 
• Yearly Rate: $71,200 - $78,760  

About The Salary Ranges
Please note that the salary range mentioned in this job posting should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience and skills. San Diego Zoo Wildlife Alliance is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org.  If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. 

Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. 

San Diego Zoo Wildlife Alliance is a drug free workplace.