Safari Experiences Program Aide - Part Time - San Diego Zoo Safari Park

San Diego Zoo Wildlife Alliance is a nonprofit international conservation leader, committed to inspiring a passion for nature and creating a world where all life thrives. Empowering people from around the globe to support our mission to conserve wildlife through innovation and partnerships, we support cutting-edge conservation, and bring the stories of our work back to our two world-famous front doors — the San Diego Zoo and San Diego Zoo Safari Park — giving millions of guests, in person and virtually, the opportunity to experience conservation in action. The deep and extensive knowledge gained from more than a century of experience in wildlife care, health, veterinary services, nutrition and conservation makes us invaluable in the global effort to save species. Our team members play a crucial role in driving our conservation efforts forward and bringing us closer to a world where all life thrives.

HOW YOU WILL IMPACT OUR MISSION
The Safari Experiences Program Aide provides operational support for Safari Experiences programs and provides great customer service to program participants. The Program Aide also operates, inspects, and assigns tour vehicles. This position reports to the Safari Experiences Supervisor.

WHAT YOU WILL DO

• Provides operational support for Safari Experiences programs by ensuring guides and guests connect in a timely manner.
• Operates organization vehicles/carts to transport late guests or provide replacement carts to guides.
• Provides excellent customer service to program participants by checking them in for tours, providing safety information, and answering questions.
• Cleans and inspects tour vehicles and reports damage in a timely manner.
• Prepares and ensures availability of program materials.

WHAT ARE WE LOOKING FOR
The ideal candidate will provide excellent guest service, is dedicated to teamwork, and can work independently. Bilingual applicants are desirable.
 

• JOB EXPERIENCE
• Prior customer service experience is preferred. 

• EDUCATION AND CERTIFICATIONS
• Current valid California Driver’s License in good standing. 

• SKILLS AND KNOWLEDGE
• Demonstrated ability to handle complex guest interactions.
• Ability to manage internal and external customer interactions with a high level of tact and diplomacy.
• Able to communicate effectively both verbally and in writing.
• Work effectively with others as part of a diverse team environment.

SOME OF THE PERKS YOU WILL ENJOY AS A TEAM MEMBER

• Free admission to the San Diego Zoo and the San Diego Zoo Safari Park
• Family Passes
• Complimentary Tickets
• Local and In-House Discounts
• Employee Assistance Program
• Wellness Program

IMPORTANT DETAILS

• Location: Escondido, CA
• Position Type: Hourly Part-Time Non-Exempt Position
• Hourly rate: $17.25

Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate San Diego Zoo Wildlife Alliance contacts will use an @sdzwa.org email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. San Diego Zoo Wildlife Alliance only conducts interviews via phone, Zoom, Teams or in-person.

If you have been asked for any of the above, or believe you have been contacted by someone posing as a San Diego Zoo Wildlife Alliance employee, please e-mail sdzwacareers@sdzwa.org.  If you feel that you have been the victim of fraud, please contact your financial institution(s) immediately. 

 Be an ally for wildlife by joining our team!

At San Diego Zoo Wildlife Alliance, we thrive on celebrating our differences. Diversity is vital for the benefit of our team members, our guests, our community, and our wildlife.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you require a reasonable accommodation to complete an application, please email your request to sdzwacareers@sdzwa.org and provide the job title and location to which you are applying.

As a Federal Contractor, San Diego Zoo Wildlife Alliance is required to participate in the E-Verify Program to confirm eligibility to work in the United States. 

San Diego Zoo Wildlife Alliance is a drug free workplace.