Client Technologies Technician

Sauder has an opening for a Client Technologies Technician. This individual will install and support a wide variety of client devices (desktops, laptops, tablets, phones, printers), operating systems (Windows, MAC, etc.), and software solutions. They will become part of a dynamic and fun team that works together to deliver reliable IT services to the business. The team supports 1,500+ devices and multiple business divisions.

This role is full-time, on-site to support all areas of the organization. Hours for this role will be 6:00 am – 3:00 pm, Monday - Friday.

KEY RESPONSIBILITIES

• Prepares tests and installs or assists vendor service personnel in installation and maintenance of end-user computer hardware and software.
• Provides support or assistance to other IT personnel as requested.
• Coordinates activities with manager, business unit team, help desk, network services, or other information system groups and/or end-users.
• Establishes and follows appropriate priorities of task assignments.
• Provides status updates and completion information to appropriate parties via voice mail, e-mail, or in-person communications.
• Instructs end-users in use of equipment and software.
• Troubleshoots end-user hardware/software problems and network connectivity.
• Identifies/recommends solutions to end-user hardware/software issues.
• Understands and follows department escalation guidelines and procedures.
• Supports, maintains, and documents corporate desktop systems, including asset management activities.
• Responsible for maintaining desktop licensing compliance, including following all procedures established to ensure this compliance.
• Accurately and consistently records activities in the Help Desk Call Logging System.
• Involved in the installation and rollout of new software packages, upgrades and new desktop hardware.
• Supports mobile workforce.
• Participates in the testing and evaluation of new desktop packages and implements prototypes.

Help Desk Support

• Answers, evaluates and prioritizes incoming telephone, voice mail, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other computer related technologies. 

• Performs root cause analysis and develops checklists for typical problems.
• Covers one 2-hour shift per day (Mon-Fri)
• On call for off hours approximately one day per week (Mon-Fri)

QUALIFICATIONS

• Associate degree, OR Minimum of 2 - 4 years’ experience, OR Combination of education and experience.
• Preference for experience with client device support tools such as MECM (Microsoft Endpoint Configuration Manager) and Endpoint Security Tools

PAY SUMMARY

Expected offer: $54,000 - $71,000/year. The actual salary will be based on factors such as relevant experience and skills. The max salary listed is not the top of the salary band.

Sauder Woodworking Co. will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Agency Statement: Sauder Woodworking Co. is not accepting solicitation from Third Party Recruiters for this position.