2nd Shift Service Manager

As a 2nd PDI Technician Lead, you will oversee daily operations, lead a team of 15 technicians, and ensure projects meet quality standards and customer expectations. Your role involves establishing performance metrics, enhancing customer satisfaction, and fostering a positive work environment. You'll also conduct training, and maintain compliance with regulations while promoting a culture of collaboration and safety. Ultimately, your leadership will drive team performance and operational excellence.

Salary Overview:
The pay rate for this role starts at $22.00 per hour based on experience.

Hours: The hours for this positions are Monday through Friday, 11:30 AM - 8:00 PM

2^nd Shift PDI Technician Lead Responsibilities include: 

• Establish and monitor performance metrics that align with business objectives. Ensure teams are adequately managed, developed, and held accountable for meeting goals.
• Lead, mentor, and manage a team, ensuring high performance and adherence to safety protocols.

• Enhance the overall customer experience by implementing best practices and addressing customer feedback to improve satisfaction.

• Oversee and manage all projects from start to finish, ensuring quality standards and customer expectations are met.
• Foster and lead a positive work environment that encourages collaboration, innovation, and a commitment to quality
• Ensure continuous evaluation and review of processes and practices for improvement
• Conduct regular training sessions to enhance the team's skills, especially in specialized areas such as rope descent and aerial lift work.
• Oversee all aspects of daily operations, including scheduling, project management, and resource allocation.
• Track and analyze team performance, implementing strategies to improve efficiency and effectiveness.
• Maintain strong relationships with clients, addressing any concerns or issues promptly and professionally.
• Hire, train, develop and evaluate staff. Take corrective action as necessary on a timely basis and in accordance with company policy. Ensure compliance with current federal, state and local regulations. Consult with the Human Resources Department as appropriate.

Leadership Responsibilities Include:

• Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.
• Manage department revenue and costs within assigned budget; provide thoughtful recommendations and best practice solutions.

• Identify any gaps in processes and update procedures as required by system and/or process improvements.
• Execute the interview/hiring process of all direct reports and support the process of indirect reports.
• Complete goal setting, development plans, and annual reviews for reporting staff on a timely basis.

• Coach and train team members to understand duties, responsibilities, and performance with established expectations.

• Ensure adherence to operating procedures, legal and compliance regulations, and IT Policies to minimize risk.
• Promote a team member-driven culture including a focus on safety.
• Create and maintain open communication with team members, peers, management, and other departments.

2^nd Shift PDI Technician Lead Qualifications and Skills:

• Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
• Strong business acumen and acuity with a data driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress towards goals.
• Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes and procedures
• Understanding of regulatory standards, various local, state and federal laws that apply to the business and where to find information on standards and interpretations
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
• Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
• Spoken and written fluency in English
• This position requires use and exercise of independent judgment

2^nd Shift PDI Technician Lead Working Conditions and Physical Demands include: 

• This position is very active and requires standing, walking, bending, twisting, kneeling, stooping, crouching, and climbing all day.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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