Office Assistant

Why Russell Cellular?

• Health, dental, vision, and life insurance as well as paid sick days and company holidays
• Employer matched 401K after 1 year
• Listed in Inc. 5000's Fastest Growing Private Companies in America for 9 consecutive years and inducted into the Inc. Hall of Fame in 2018
• Employee Assistance Programs
• 700+ locations in 43 states employing 2,600+ employees
• Verizon Sales discounts and incentives
• Opportunity for growth and advancement through training
• Community involvement opportunities
• Same day pay options
• Amazing company culture

What will you do in your role?

• Maintain all assigned email inboxes and prioritize messages as needed.
• Responsiveness and timeliness are highly important.
• Update store hour reporting and systems to notate any changes that day to store operating hours (late opens, early closures, full day closures).
• Generate daily, weekly, bi-weekly reporting to provide insight into store operations and areas for opportunity.
• Develop close professional working relationships with leadership in all retail locations
• Add and update new and existing locations within internal point-of-sale system.
• Keep existing databases and systems current.
• Proactively investigate local weather trends that may impact store operation to provide communication to sales field regarding stand operating procedures and ensure proper reporting.
• Assist Operations Management with updating the Verizon Distribution Dashboard Management with store construction dates as well as completion photos of all projects.
• Audit posted store hours on Google quarterly to ensure accuracy.
• Provide troubleshooting assistance for incorrect hours in various systems.
• Confirm seasonal and/or holiday hours for mall locations as well as Agent Partner Program locations.
• Manage and oversee company fleet vehicles and fleet vehicle systems and processes
• Updating ALM periodically with photos after acquiring stores, relocating stores, and/or remodeling/refreshing existing stores.
• Review quarterly internal audits and communicate needed changes to store leadership.
• Review brand compliance surveys and communicate needed changes with store leadership
• Oversee the installation, removal, and repair of store inventory safes
• Manage miscellaneous projects.

Job Qualifications:

• General phone and email management
• Must have excellent written and verbal communication skills.
• Must be able to type and proficient with use of Microsoft Word, Excel, and Outlook.
• Interpersonal and communication skills necessary to effectively build relationships at all levels of the organization.
• Ability to manage and prioritize multiple initiatives simultaneously and to adapt to rapidly changing schedules, priorities, and workflow.
• Ability to be flexible and creative in developing solutions that deliver results.

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Major program and were awarded Verizon Wireless Partner of the Year for 2018. With over 800+ locations, across 44 states, and 2,600+ team members, our mission is to provide the best wireless experience to every customer, every time. As you will be the face of our team, we will offer you uncapped earning potential and opportunities for advancement.

Come and join us and be a part of the Russell Cellular success!

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.