Sales Assistant Manager – Business

Company Vision

At Russell Cellular, it is our vision to provide the best wireless experience to every customer, every time. The vision is implemented daily by performing the duties and tasks listed in this document and by exemplifying the company’s core values of integrity, expertise, initiative, and service.

Professionalism

As the leader in the cellular marketplace, we expect all personnel to represent our company professionally at all times. Use controlled reactions with customers and other employees, be respectful of competitors, be knowledgeable, and follow procedures. Show genuine concern for the customer, respect for our company and carriers, and be encouraging to other employees.

Sales Assistant Manager

The Sales Assistant Manager plays a vital part in the overall success of the Customer Service department through thoughtful team member leadership, coaching, training and development. A sales assistant manager should have strong knowledge of the sales process and the ability to lead a team to meet and exceed daily, weekly and monthly sales targets. The assistant manager should be resolution-minded and work to earn trust through relationships and positive team member reinforcement daily. This position will be responsible for up to 12 sales specialists. Specialists will engage in outbound cold calling to generate sales and drive revenue for the company. General responsibilities include but are not limited to the following:

Daily Requirements

• Support team members in their role with general question answering and job support on the sales floor.
• Positive demeanor and upbeat energy. The ASM sets the tone for the pod environment.
• Team member time card correction to ensure daily accuracy.
• Team member PTO request management.
• 70/30 rhythm – 70% of the day spent on the floor with the team, impacting performance in real-time. 30% of the day spent at the computer completing tasks.
• Give and receive feedback gracefully.
• Timely delivery of accountability conversations related to team member’s behavioral and metric deficiencies
• Correspondence with SMB operations managers, STM, DSM, RD, and local leadership as needed.

Weekly Requirement

• Outbound lead completion strategy
• 1 documented 1x1 session per specialist
• Daily side-by-side observation and feedback sessions

Monthly Requirements

• Maximize outbound prospecting efforts with priority given to campaign assignments from Verizon Business Group.
• Minimum expectations in all performance metrics.
• Monthly review meetings with each team member.
• Creation and delivery of monthly performance certificates.