Software Developer - Field Services (Job Req #2025-166)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Who you report to: Manager, Software Development - Switcher Field Services

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. 

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

• Software Development
  • Work with R&D developers to design, write, edit, and test software coding as per the specifications or guidelines.
  • Become proficient with the use of microprocessor emulators, scopes, logic analyzers, and television test equipment.
  • Advise and make recommendations to management on matters relating to software development to provide them with an improved basis for decision-making and planning.
  • Respond to internal issues regarding software as assigned.
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• Customer Support
  • Assist current members to address escalations and provide on-site support.
  • Manage escalation tickets.
  • Coordinate between engineering, tech support, and customers.
  • Travel to customer sites to debug, diagnose, and solve customer issues.
  • Fix bugs, with a special focus on Carbonite.
  • Reproduce, diagnose, and understand customer issues from the Ottawa lab.
  • Provide on-call support with per diem.
    
    
• Training
  • Provide training to Technical Support staff on technical issues related to the product.
  • Act as an occasional trainer for existing and potential customers on an as required basis.

• Become an expert in Ross Video products.  This expertise will be gained through a review of the current documentation, direct contact with the product itself and working with the technical personnel.
• Perform other related duties as required.

Who you are:

• Strong JAVA/ C coding skills
• Above average PC/Windows computer skills.
• Post-secondary degree in Engineering or Computer Science or in a related area with appropriate experience.
• Knowledge of television production would be very useful.
• Knowledge of low level and/or real time programming would be an asset.
• Strong interpersonal and observational skills.
• Strong problem solving skills
• Organized and very detail orientated.
• Self-starter, quick learner and are able to work with minimum supervision in meeting schedules and project deadlines.
• Able to work independently or as part of a team
• Previous experience working in a development group is an asset.
• A valid driver’s license
• A valid passport
• Frequent travel on short notice.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.