Engineering Technician Specialist (Job Req #2025-108)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

The Engineering Technician role will utilize skills and experience to participate in development and test of leading-edge platforms that power live video production. As a Technician within the Hyperconverged team, you will further advance the Ross industry leading Ultrix product family. Successful candidates will have serious technical chops to pair with a "find a way" attitude in order to harness the full power of themselves and their teammates in solving unique and challenging technical problems in a supportive, high-energy and dynamic work environment.

Who you report to: Senior Manager, Product Operations Management

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. 

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about:

• Manages and maintains the product development lab including: organization, HW inventory, network configurations, cleanliness, and ensuring equipment remains in good working order.
• Work closely with the engineering group to validate prototype & preproduction designs to ensure specifications are met
• HW physical layer evaluation & signal content analysis
• SW control system tests including general operation, GUI validation, automation/scripting, and workflow analysis
• System operation and network configuration requirements (performance analysis and integration)
• Develop test setups necessary to replicate issues faced by customers, manufacturing, PV, and tech support
• Provide hands-on fabrication and rework assistance including frame assembly, PCB rework, and cabling
• Evaluate systems for thermal performance under various operational configurations
• Manage & document test results and bug status
• Drives bug triage and follow-up activities
• Screens bugs reported by PV and Tech Support
• Work with PV to develop and perform nightly regression SW tests and report on overall system performance trends
• Become an expert in Ross Video products - this expertise will be gained through a review of the current documentation, direct contact with the product itself, and working with the technical personnel

Who you are:

• Above average PC/Windows/Linux computer skills
• Strong knowledge of Microsoft Excel & Visio with advanced VBA authoring a plus
• Basic networking configuration & maintenance
• IP addressing, routing, protocols & setup (switch / server configuration a plus)
• Network analysis and capture tools a plus (e.g. Wireshark, Fluke LinkRunner, etc)
• Experience in broadcast / video workflow and associated technologies
• Good working experience of the following pieces of test equipment:  oscilloscope, network analyzer, WFM, & JBERT
• Knowledge of SDI, AES, and associated SMPTE standards
• Knowledge of scripting languages such as Python/Tcl/Bash/DOS
• Familiarity with UI test automation a plus (e.g. AutoIT, Selenium, etc)
• Surface mount and through-hole soldering experience

• Degree or certifification in Electronic Technology
• Minimum 5 years experience with expertise as an electronics technician
• Broadcast engineering experience strongly preferred
• Past experience in Product Development is an asset
• Passionate team-player looking to expand their skillset and contribute in a fast-paced environment
• Possess keen observational skills and problem-solving intuition
• Self-starter with the tenacity to bring product to market
• Comfortable moving forward aggressively while balancing risks appropriately to optimize success across all business & technical aspects of the product
• Strong interpersonal skills with ability to work as part of a team or independently as required.
• Keen observational skills and problem solving intuition.
• Organized and detail oriented self-starter.
• Ability to accurately estimate task and project durations.
• Ability to learn new concepts quickly and work towards finding creative solutions to challenging problems.
• Equally comfortable contributing as a team member or championing an idea with upper management

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.