Director, Manufacturing Quality Assurance (Job Req: 2025-064)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Director, Manufacturing Quality Assurance

Ross Video is seeking an experienced and strategic Director, Quality to lead our Quality Management System (QMS) within our Manufacturing Operations based in Iroquois, Ontario. This role is critical in ensuring product quality, continuous improvement, and regulatory compliance as we work to achieve manufacturing excellence across our operations. Ross Video offers a dynamic work environment where innovation, collaboration, and continuous improvement drive our success. If you are passionate about quality, thrive on strategic challenges, and seek to impact a growing global company, we encourage you to apply for this exciting role.

Who you report to: Chief Manufacturing Officer

Work Arrangement: Work from Office

What we offer:

Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best. 

Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, professional development support and a ton of fun social activities and events!

Best of all, you will be part of the Ross Video team, and we’ve got a pretty energizing environment here.

What the job is all about: 

Quality Management System Oversight

• Lead development, maintenance, and improvement of the QMS, ensuring solid structure, process manuals, and documentation.
• Oversee internal audits and compliance with quality standards and regulations.
• Present quality management reports to leadership, focusing on key metrics and improvement opportunities.

Management Review and Auditing

• Conduct regular QMS reviews to align improvements with strategic objectives.
• Manage internal and external audits to maintain ISO 9000 and 14000 compliances, addressing gaps and corrective actions.

Corrective and Preventive Action (CAPA) Facilitation

• Steer CAPA teams to resolve product and process issues, focusing on quality and risk reduction.
• Oversee CAPA processes for timely root cause research and resolution to support production and customer satisfaction.

Strategic Guidance for Manufacturing Excellence

• Advise on improving quality and production efficiency, fostering continuous improvement.
• Work with senior leadership to set quality goals, adopt best practices, and guide quality initiatives.

Who you are:

• Extensive experience managing QMS in manufacturing, preferably at a director level, with ISO 9000 and 14000 expertise.
• Bachelor’s Degree in an associated field if not QA is considered an asset.
• Five plus years of relevant experience in QA.
• Excellent organizational and analytical skills, with the ability to interpret complex quality data and generate actionable insights.
• Exceptional leadership and communication skills, capable of leading cross-functional teams and influencing quality initiatives across all levels.
• Proficiency in quality management software and tools, with experience in CAPA processes.

Bonus points if you have the following:

 Able to travel to support remote operations – valid passport required.

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.