General Manager - India (Job Req #2024-250)

Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.

Ross Video is a rapidly expanding broadcast industry solutions provider.

Reporting to the Senior Vice President of Global Sales, the General Manager will oversee and coordinate multiple functions within the India region, including Sales, Service Delivery, Creative Services, Marketing and Market Vertical development. This role will also involve a significant component of selling and driving revenue growth. The successful candidate will be responsible for managing the overall operations, developing business strategies, profitability, growth and ensuring the successful implementation of Ross Video's vision within India.

All staff outside of the Global Sales department will have a dotted line reporting to the managers of their respective departments.

Who you report to: Senior Vice President of Global Sales

What the job is all about:

This unique position will include, but is not limited to, the following duties:

General Management:

• Develop and implement a strategic and operational business plan for the India region that aligns with Ross Video's global strategy and profitable growth objectives.
• Drive cross-functional collaboration and synergy across different departments and teams within the India region, fostering a cohesive and aligned approach to customer engagement, brand representation, and market positioning.
• Manage budgets, financial performance, and resource allocation for the India region.
• Foster a culture of innovation, collaboration, and continuous improvement within the India team, promoting employee engagement, cooperation, and development.
• Responsible for the overall hiring, motivation, and management of the direct reports in the region. Working with the Senior Vice President of Global Sales and Department Leaders, this includes recruitment, mentoring, coaching, and evaluating team members while driving a culture of performance.  
• Exudes the behaviors identified within Ross Video’s Culture Statements, as well as our company’s Code of Ethics. 
• Mention winning aspiration and emphasis on growth and profitability

Sales Leadership:

• Lead and inspire the sales team to achieve revenue targets, ensuring the consistent growth of sales within the India region.
• Develop and execute strategic sales plans and make strategic adjustments as market conditions require, in collaboration with the Senior Vice President of Global Sales, to expand market share and penetrate new customer segments.
• Foster strong customer relationships, acting as a trusted advisor to key clients and driving customer satisfaction and provide a superior customer experience.
• Stay up to date with industry trends, market conditions, and competitor activities to drive continuous improvement and identify new business opportunities.
• Attend trade shows and industry conferences to increase sales through improved levels of product knowledge and further develop industry contacts via networking. 
• Build C-Level credibility/relationships.

Service Delivery Management:

• Oversee the service delivery operations, ensuring the timely and efficient execution of projects and customer support.
• Manage the creative services team responsible for delivering high-quality video production solutions, including graphics, virtual sets, and augmented reality.
• Collaborate with the global service team to develop and implement standardized processes, service levels, and quality assurance measures.
• Maintain a customer-centric approach, striving for excellence in service delivery and exceeding customer expectations.

Who you are:

• Bachelor's degree in business, marketing, or a related field.
• 7+ years of experience in sales and/or general management roles in the broadcast or related industry.
• Experience working with North American based organizations
• Strong leadership and team management skills, with a proven track record of achieving business targets and driving growth.
• Excellent communication, interpersonal, and negotiation skills, with the ability to build and maintain strong relationships with customers, partners, and stakeholders across diverse cultures.
• Demonstrated ability to develop and execute strategic plans, and to analyze and interpret market trends and customer needs, and track progress to ensure successful outcomes.
• Strong commercial acumen, with experience managing budgets and financial performance.
• Ability to travel up to 50% of the time, including extensive regional travel and occasionally internationally.

• Valid Passport
• Valid Driver’s License & a clear driving record
• Language proficiency: Fluent in English and Hindi
• Based in Delhi, HQ India

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross!  We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.