Service Desk/Technical Support Specialist

Because a great law firm begins with great people.
 

At Rivkin Radler, we are always looking for professionals who share our passion for the law and commitment to total client satisfaction. Rivkin Radler has approximately 235 lawyers, with offices in Albany, N.Y.; Hackensack, N.J.; Jacksonville, F.L.; New York City; Poughkeepsie, N.Y.; and Uniondale, N.Y.  The firm actively encourages equal opportunity and diversity, through mentoring, training, professional development, and public service programs.

The firm offers competitive salaries in addition to a comprehensive benefits plan which includes medical and dental insurance, group term life insurance, accidental death and dismemberment insurance, long-term disability insurance, optional term life insurance, flexible spending accounts, Aflac, 401(k), paid time off, referral bonuses and paid holidays.

Qualified candidates should have a helpdesk/systems/technical support background and the ability to work in a fast-paced environment. EOE.

Responsibilities Include but not Limited to:

• Provide support to deal with and respond to end user technical problems and follow through to resolution.
• Responsible for hardware support, software support, assisting with deployment/imaging and user configurations, onboarding/offboarding users, equipment moves and installations, mobile device support, as well as setting up audio/video meetings in conference rooms.
• Participate in internal projects as assigned.

 Position Requirements:

• Excellent oral and written communication, organizational, time management and interpersonal skills a must.
• Must be able to work as part of a team, as well as independently.
• Minimum of 3 years experience with Windows 10/Office 365.
• Familiarity or experience with legal applications, document management, financial applications, review platforms, or equivalent systems would be an asset.
• Analytical and problem-solving skills necessary to troubleshoot and provide end user support.
• Information technology degree or related certification(s) preferred, but not essential.

Hybrid Hours:
Monday-Friday, 9:30am-5:30pm
Minimum 3 days a week in office
2 days a week remotely 
Rotating On-Call Schedule 
 

Congenial fast-paced environment, competitive salary and benefits

Job Type: Full-time

The annualized salary range for this position is $55,000 to $65,000. Actual pay will be adjusted based on experience and other job-related factors permitted by law.