D202 - Scheduling - Scheduling and Eligibility Clerk

About River Edge Behavioral Health
 

Serving more than 10,000 Georgians, River Edge continues to be one of the state's leading resources for mental health, substance use disorder treatments and supports as well as individuals with intellectual and development disabilities. River Edge offers outpatient services at our Emery Highway-Macon, Monroe County and Baldwin County locations. Outpatient services include behavioral health, nursing, and psychiatric assessment, stabilization and medication maintenance services as well as crisis intervention services as well as awareness, education and recovery groups. 

River Edge is actively searching for a Full-time Scheduler to join our Centralized Scheduling department. In this role, you will handle phone calls, schedule client appointments, verify client records and financial applications, and ensure clients are scheduled with approved third-party insurance payers.

FSLA Classification: Hourly, Non-exempt

Benefits Offered:

• Competitive Pay
• Medical, Dental, Vision Insurance
• Paid Time Off
• 12 Paid Holidays
• 401k with an employer match
• Flexible Spending Accounts
• Short and Long-term disability coverage
• Life Insurance
• Employee Discount Program

Duties & Responsibilities

• Answer the phone professionally and positively, directing calls or scheduling appointments as needed.
• Schedule all doctor appointments, outpatient visits, and group/community support services for the client’s appropriate service area.
• Ensure clients are scheduled with approved third-party insurance payers.
• Verify client records for correct authorization, connects, treatment plan, intake assessment, and annual updates.
• Verifies client has a current financial application, registration, and current ANSA or CANS on file.

Qualifications

• High Diploma or GED.
• At least 1 year of relevant experience.
• Must be 21 years of age.
• Valid Georgia Driver’s license
• All applicants must pass a satisfactory background clearance and pre-employment drug test.
• Provide 2 Professional references (Former employers only, no family members).
• Proficient in Microsoft Office.
• Knowledge of third-party insurance eligibility payers, Care logic and/or electronic medical records, and CPT and ICD-9 coding.
• Positive energy person, good communicator.
• Can handle and protect confidential information.

Competencies

Client Scheduling Systems: Proficiency in using scheduling software to manage doctor appointments, outpatient visits, and support services.

Insurance Coordination: Knowledge of third-party insurance payer systems and procedures to ensure proper client scheduling.

Records Management: Ability to verify and maintain accurate client records, including authorizations, treatment plans, and assessments.

Financial Application Processing: Competence in handling client financial applications and ensuring all necessary documents are up to date.

Telephone Etiquette: Skill in answering and managing phone calls professionally and efficiently, directing calls, and scheduling appointments.

Additional Information:

The Application Process

• All qualified applicants will be considered.
• This position is subject to close once a suitable candidate pool has been identified.
• The hiring managers will contact only those selected for an interview.
• Applicants who are not selected will receive notification via email.
• Due to the volume of applications received, we cannot provide information on application status by phone or email.

Safe Working Environment

We at River Edge believe every employee has a right to a safe work environment. Therefore, we recommend full vaccination of all employees. Getting the vaccine, frequently washing your hands, sanitizing common areas, and wearing your mask are the most effective ways to fight.

Diversity and Inclusion

River Edge Behavioral Health is committed to creating a diverse and inclusive work environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, nationality, genetic makeup, disability, age, or veteran status.

Drug-Free Workplace

River Edge Behavioral Health is a drug-free workplace with a longstanding commitment to providing a safe, quality-oriented, and productive work environment. In compliance with the Drug-Free Workplace Act of 1998, all applicants must pass a satisfactory background clearance and pre-employment drug screen.

At-Will Workplace

Employment with River Edge Behavioral Health is at will. At-will means your employment relationship with River Edge Behavioral Health or Affordable Business Solution is for an indefinite period and is subject to termination by you or River Edge Behavioral Health, with or without cause, with or without notice, and at any time.

EEOC Statement

River Edge Behavioral Health is an Equal Opportunity Employer: River Edge Behavioral Heath recruits qualified candidates for positions in its service area. It is the policy of River Edge Behavioral Health to provide equal employment opportunities to all employees and applicants for employment. It prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you are looking for an opportunity to make life better and a strong desire for personal growth we encourage you to apply. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer and highly value diversity.  We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

All selected applicants must pass a satisfactory background clearance and pre-employment drug test.