Case Manager/ Support Services

Case Manager

Support Services

Rate of Pay $65,000/Annually

FLSA Status: Exempt

We are seeking a  Full-time Case Manager,  responsible for the management of Richcroft personal supports, respite, shared living, and supported living that are provided within the Support Services Department.

This position is:

Monday through Friday 9am- 5pm

Job Responsibilities:

• Supervision of 25-35 individual cases, and direct care staff
• Provide case management services to the individuals served by Richcroft, Inc. as per policies, procedures, and regulations.
• Monitor the quality of services via visits and communication with each person/ family receiving support services.
• Collaborate with external organizations on the development of the annual Person-Centered Plan for each person receiving supports (PCP).
• Monitor progress of the outcomes from the PCP monthly and complete a progress report every 90 days for all individuals on caseload.
• Progress notes for all individuals on case load to be completed as outlined in the Individual Plan and submitted to director.
• Maintain all program files following established guidelines.
• Provide timely and effective responses to calls. 
• Provide support, training, and day-to-day guidance and direction to staff and individuals of Richcroft, Inc.
• Keep the Director well informed of any unusual events involving staff, individuals, or the community in a timely manner.
• Communicate with external organizations as needed.
• Maintain all required licenses and certifications.
• Bi-monthly formal supervision with direct support staff. 
• Maintain supervision documentation.
• Bi-weekly supervision with Director.
• Bi-weekly payroll review and approval.
• Weekly monitoring of LTSS for EVV accuracy.
• Make corrections and edits to LTSS EVV punches as needed.
• Review and processing of staff reimbursement requests.
• Participate in staff interviews, hiring, and on-boarding process.
• Monitor and update staffing needs.
• Maintenance of Outlook Calendar and working schedule to complete duties as required.
• Other duties as assigned.
• May need to fill in for staff who are out.
• Other duties as assigned.

Benefits include:

• Health/ Vision/ Dental/ Life insurance plans
• 401 (K) Retirement Plan
• Sick and Vacation time
• Short and Long-term disability plans
• Paid Holidays

• Paid trainings, including CPR/First Aid and opportunities to obtain Med Tech Certification
• Tuition Reimbursement
• Employee Assistance Program (EAP)

Qualifications:

• An Associates of Arts degree.  College education is preferred in Human Services, which may include, but not be limited to, Social Work, Psychology, or Education.
• At least two years of experience in the field of developmental disabilities
• Must have access to personal use of a vehicle, to conduct agency business, including the transportation of supported individuals.
• Current driver’s license (not provisional) with less than 3 points on driving record

Working condition:

• Some lifting and transferring may be required

• May be working outside in cold or heat at time