Account Specialist - BAP

Purpose

The focus of the Account Specialist is to provide primary customer service support and partner with outside sales to manage daily activities for their assigned customer accounts. The Account Specialist serves as the point of contact for customers’ requests and transactions, and coordinates fulfillment of shipping orders. The objective of the position is to assist in the sales process, making transactions easier for both the sales team and customers, while operating under Amco’s guidelines and procedures.

Areas of Responsibility / Tasks

Performance must reflect appropriate level of expertise and achievement of the desired results for the items listed below.   

1. Essential Functions

1. Coordinates and owns the order flow across multiple departments within Amco
2. Processes customer purchase order and all related requests
3. Ensures the transaction meets acceptable profit requirements and shipment deadlines
4. Provides proper documentation and certifications related to the transaction
5. Maintains all customer specific information within the Amco operating system
6. Follows guidelines in submitting accurate and complete requests/paperwork to other departments by appropriate deadlines
7. Works in conjunctions with the Sales Representative to ensure customers are invoiced correctly at the time of shipment
8. Communicates order status to customers, including backorder information, blanket order status and future order confirmations
9. Assists in all proactive duties aimed at executing soft sales, managing targets and maintain current accounts
10. Understands and communicates company policies and guidelines and  
11. Contributes to the team’s success by assisting with coverage during absences
12. Actively problem solves by seeking better alternatives for performing assigned tasks by making rational assessment of options and reaching logical accurate conclusions from available information
13. Stays up-to-date on development related to the company, profession, resources and technology
14. Evaluates and makes recommendations to Management in regards to business practices
15. Assists with additional projects as needed

2. All other duties as assigned

Supervisory Responsibilities

1. Not Applicable

Competencies; Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.           

1. Excellent communication skills, both written and verbal
2. Proficiency in Microsoft Office: Outlook, Word, Excel
3. Willingness to adapt in an evolving environment
4. Ability to maintain a high level of organization and prioritization
5. Strong analytical skills
6. Innate sense of urgency that provides proactive and consistent work
7. Proven ability to work well within a team and promote strong working relationships while maintaining a professional attitude and positive outlook
8. Capacity to produce a large quantity of error free work in a timely fashion

Minimum Qualifications/ Education / Experience / Certifications

1. Education:
   1. Bachelor's degree preferred
   2. Equivalent experience considered in lieu of degree
2. Experience:
   1. Experience in distribution and supply chain preferred
   2. 0-2 years of related experience
3. Licenses / Certifications:
   1. Valid driver’s license – required
4. Language:
   1. Proficiency in English required
   2. Bi-Lingual – Spanish or Portuguese is a plus

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

1. 1. 1. 1. Must be adaptable to work in a shared space, with constant noise, with/or without the use of a private office.
         2. This position is a hybrid in-office and/or work-from-home role

Physical Requirements / Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

1. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
2. Push, pull, and lift to 40lbs on a weekly basis.
3. While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane, or other means of transportation which require sitting, waiting, and standing for long and short periods of time.
4. Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).