Field Service Technician - Columbus (2024)

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Field Service Technician at Radiant Technology

Location: Columbus, Ohio

Radiant Technology is seeking a Field Service Technician dedicated to providing superior customer service and building strong relationships with our customers and team members. This role is perfect for individuals who thrive in dynamic environments that require quick thinking and creative problem-solving. As a Field Service Technician, you will have the opportunity to develop foundational engineering skills, deepen your technical expertise, and advance your career in a field that intersects technology, creativity, and customer service.

Our Core Values:

• Quality First
• Make a Positive Impact
• Continuous Improvement
• Set Clear Expectations
• Own It

What You’ll Be Doing:

• Identifying and resolving issues in audio, video, control, and networking systems.
• Troubleshooting and escalating programming issues in the field, making necessary changes independently or with assistance.
• Coordinating new customer incidents, problems, and requests via a ticketing system.
• Performing onsite preventative maintenance for support contract clients, ensuring all devices function as intended.
• Conducting research on system lifecycle and assisting customer engagement teams in improving customer experience.
• Providing training to customers on the use of their audiovisual systems.
• Continuously seeking ways to improve and optimize team effectiveness.

Who You Are:

• You enjoy the challenge of finding and solving problems.
• You’re willing to learn, comfortable with technology, and interested in growth opportunities in the audiovisual industry.
• You have a solid understanding of commercial audio-visual signal flow.
• You have strong communication skills and can create clear and concise documentation.
• You can navigate high-pressure situations and de-escalate conflicts effectively.
• You’re self-sufficient, well-prepared, and motivated to prioritize and execute tasks quickly.
• You’re fully invested in providing a superior customer experience and making a positive impact on peers and customers.

Other Requirements:

• A high school diploma or GED.
• Willingness to travel to various job sites, working from home and on location, with flexible hours.
• Authorization to work in the USA.
• Background checks and drug screening are part of our employment process.

Benefits:

• Health benefits including Medical, Dental, and Vision.
• Company-paid Life Insurance.
• Voluntary Term Life Insurance.
• Short-term and long-term disability.
• 401(k) with company match.
• Paid Time Off (PTO), including holidays, sick time, and vacation.

To Apply: If you are interested in this dynamic, exciting job opportunity, please submit your most up-to-date resume today!