Program Director

Title:                  Shelter Program Director

Program:           Fort Washington

Salary Range:   $100,000 - $108,000      

Program Description:

The Fort Washington Men’s Shelter is a 200-bed temporary shelter which Project Renewal that manages under a contract with the Department of Homeless Services and the Department of Health and Mental Hygiene. Comprehensive psychiatric, medical, and case management services are provided to men who are homeless who have been diagnosed with mental illness and substance abuse.
 

Overall Responsibilities:

Under the general Direction of the Vice President of Programs, with the widest latitude for independent action, the Shelter Director provides clinical and administrative supervision of the shelter and onsite program under DOHMH; coordinates with the Assistant Director, Clinical Director, Clinical Coordinator, Psychiatrist, and the Building Manager to ensure that the facility operates in accordance with Department of Homeless Services (DHS), Department of Mental Health and Hygiene (DOHMH) and Project Renewal policies and procedures; performs related work.

Essential Duties and Responsibilities:

The essential duties of the Position include but are not limited to the following activities:

Overall responsibility for day-to-day management of a 200-bed shelter for homeless men, with respect to daily workload, and productivity; ensuring shifts are adequately staffed, services are being provided to clients, interior and exterior of the facility are clean and conform to established standards.

• Manages the facility; as well as program development and implementation to assure the objectives of the program are achieved; that clients are addressing the issues in their Independent Living Plan; and initiates corrective action as appropriate.
• Regularly meets with Direct Reports on an individual and group basis to clarify roles and approaches for delivering services to clients, making corrective recommendations as appropriate.
• Has an understanding of funder and agency performance expectations and can translate expectations and performance metrics to the entire team.
• Determines policy for clinical programs and ensures that the Clinical Director and staff are providing quality care to clients; and ensures comprehensive as well as individualized plans for each client.
• Manages all aspects of the program, including program budget, payroll, documentation, employee performance reviews, recruiting/discharging staff; arranging in-service training schedule; coordinating maintenance with Project Renewal’s other services.
• Facilitates staff and team meetings.
• Interfaces with the community, neighborhood associations and other local service providers.
• Handles community relations activities, which includes maintaining a positive relationship with neighboring community and overseeing the creation of partnerships with community-based service providers; regularly attends district service cabinet meetings.
• Oversees the purchasing of services and supplies within established agency guidelines, maintaining a cooperative relation with the staff in the Facilities, Procurement and Finance Divisions.  Ensures that proper documentation is provided to insure the delivery of good and services as well as timely payment to vendors.
• Ensures that the facility is in compliance with all state and local regulations and reporting requirements, especially health and safety requirements, and that staff has required certifications and trainings to comply the requirements of the oversight agencies.
• Ensures that all information on the Equal Employment Opportunity Act (EEO and Americans with Disabilities Act (ADA) is prominently displayed and observed by all staff.
• Interfaces with other city/state agencies as needed to better serve the clients, insuring the timely completion of weekly, monthly, and annual reports.
• Ensures timely submission of supporting documents to respond to federal, state and city audits as well as any claims or lawsuits filed by client and staff.
• Performs other related duties as assigned.
• Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours and on weekends.

Qualifications:

• MA in social work, counseling, psychology, family therapy or related field, plus required experience as described in item A1 below:
• A1) A minimum of three (3) years as Program Director/Senior Manager in the substance use/mental health field or
• BA plus required experience described in A2 below.
• A minimum of five (5) years direct clinical experience with addictions and /or mental health services.
• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Program Evaluation and Performance Management: Capacity to develop/exhibit in collaboration with the staff and the Performance Evaluation and Quality Assurance Department (PEQA), the ability to independently evaluate and mange program performance using data.
• Team Building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Communication: Excellent oral, writing, and listening skills are a must.
• Organizational: The ability to work well within a highly-pressurized, deadline environment, while meeting the short and long term mandates of the program.
• Interpersonal: An ability to interface with clients as well as all levels of staff.
• Computer: Knowledge of case management  software as well as proficiency in Microsoft Office Suite. Understanding and familiarity with CARES (DHS Data Base) a plus.
• Language: Bilingual or multilingual a plus.