Clinical Director

           Title:         Clinical Director

Program: Bedford Green House PII

Salary:     $72,000-$76,000

Program Description

Bedford Green House is a new state-of-the-art supportive/affordable housing complex providing homes and services to more than 300 New Yorkers. Phase I is a building designed to LEED Gold Standards, which opened in the Bronx in October 2021. Phase II is expected to open in April of 2025. Bedford Green House provides onsite social services including primary care for adults and families and women’s health services, family reunification services, occupational therapy, and more. Funded in part by the NYC Dept. of Health and Hygiene, ESSHI, and Human Resources Administration, Bedford Green House supports and encourages a healthy lifestyle with an abundance of resources for the community at large. BGH Phase I features sustainable landscaped green roof, rooftop greenhouse, aquaponics growing system, horticultural therapy classes with year-round gardening, planned healthy cooking workshops, community playground, and backyard with recreational and exercise equipment. BGH Phase II features a Learning Center, indoor gym, and a street facing medical clinic.

Overall Responsibilities

Under the general direction of the Senior Director, with some latitude for independent action and decision making, the Clinical Director will be responsible for the overall coordination and delivery of human services to the tenants of Bedford Green House Phase II. The Clinical Director serves as a liaison between Bedford Green House Phase II and ACT Teams and Access to Treatment Substance Use Disorder and/or support providers. The Clinical Director coordinates service delivery with healthcare providers, psychiatric, front desk, and behavioral health departments; ensures staff adherence to ESSHI, HRA, HUD and Project Renewal policies and procedures; conducts regular quality assurance reviews; partners with the Senior Director to liaise with ESSHI, HRA and HUD, shelters and the Leasing Compliance and Asset Management (LCAM) department regarding tenant candidacy, move ins, and move outs; performs related work.

Essential Duties and Responsibilities:

The essential duties of the Clinical Director include but are not limited to the following activities:

• Collaborate with the Senior Director and other senior staff to develop and implement program policies and procedures, disseminates these to staff, and updates them as needed.  Develops and implements policies and procedures to comply with requirements from the Empire State Supportive Housing Initiative (ESSHI), Human Resources Administration and the Department of Housing (HRA) and Urban Development (HUD).
• Direct clinical supervision of case management staff, which also includes providing on-going training, assessment, and coordination of clinical meetings; ensuring the team is delivering rehabilitative and restorative services to the tenants at Bedford Green House.
• Provides the day-to-day coordination of clinical services in the facility through collaboration with medical, psychiatric and social service personnel, to ensure that tenants’ assessments, linkages to services and coordination of services are being provided by staff.
• Conducts performance assessments by auditing charts and reviewing data in external databases.
• Develops staff through team meetings, individual supervision and in-service education as needed for all levels of staff.
• Facilitates weekly case reviews.
• Monitors the staffs’ timely completion of all tenants’ intake processes, assessments, psychosocial, progress notes, referrals and service plans.
• Manage the documentation of critical incidents and keep a log of the updates.
• Develops and trains staff in protocols to be followed in clinical emergencies. 
• Ensures that post-discharge follow-ups are completed and documented in a timely manner, as indicated.
• Performs other duties as assigned by the Senior Director.

Available to respond to emergencies on a 24/7/365 basis, especially after normal work hours, on weekends or during the Senior Director’s absence.  Serves as interim primary lead in the absence of the Senior Director.

Physical Activities

While performing the duties of this position, the Clinical Director must walk between all floors of the facility, climbing up and down the staircases to observe staff/clients in the event the elevator is out of order.   The Clinical Director must stand to talk to clients and staff, sit for extended periods of time at the computer, and reach or squat to retrieve file records.

Education and Professional Requirements

• Minimum of two years’ experience in human services, consulting, evaluation, homeless services, quality assurance, or related field.
• Experience working with adults with mental health and/or substance use issues, including families, preferably in homeless shelters or supportive housing.
• Bachelor’s degree in related field with more than 2 years of supervisory experience.
• MA in social work, counseling, psychology, family therapy or related field, preferred.

Preferred skills:

• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.
• Program Evaluation and Performance Management:   Capacity to develop/exhibit, in collaboration with the staff and the Performance Evaluation and Quality Assurance Department (PEQA), the ability to independently evaluate and manage program performance using data.
• Team building:   Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.
• Communication:  Excellent oral, writing, and listening and negotiating skills.
• Organizational:  The ability to work well within a high-pressure environment and meet the short- and long-term mandates of the program.
• Interpersonal:   An ability to interface with clients as well as all levels of staff.
• Computer:  Knowledge of case management software as well as proficiency in Microsoft Office Suite.
• Language:  Bilingual or multilingual a plus.

* All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.