Housekeeping Manager (Salary)

Essential Duties:

1. Train, counsel, discipline and evaluate employees to insure proper standards are met.
2. Monitor daily functions to ensure all areas are cleaned and maintained according to resort standards.
3. Conduct safety training and ensure standards are maintained and safety procedures followed.
4. Assist with ordering cleaning supplies and equipment.
5. Supervise employees following resort policies, procedures and the terms and conditions of the CBA.
6. Respond and resolve Housekeeping concerns from guests or other departments in a timely manner.
7. Assist Executive Housekeeper and Assistant with daily assignments.
8. Certify guest rooms for occupancy; oversee special assignments.
9. Prioritize daily tasks and work assignments for the department.
10. Conduct employee evaluations.
11. Process orders for guest room amenities, cleaning chemicals, equipment, uniform, etc.
12. Review, approve and verify department payroll.
13. Perform other related duties as assigned or required.

Other Duties:

1. Conduct regular department meetings and briefings.
2. Maintain resort’s lost and found system.
3. Maintain department bulletin boards.
4. Report items in guest rooms or hotel building in need of repair or maintenance.
5. Assist in cleaning or other housekeeping services when needed.

Working Conditions:

1. Indoor, air-conditioned office environment and guest rooms.
2. Occasional handling of commercial detergents, cleaning solutions and cleansers.
3. Frequent walking hotel corridors and inspecting outdoor areas of resort building.

Work Hours: 

1. Must be able to scheduled determined by Executive Housekeeper or Assistant.
2. Must be able to work long and irregular hours.
3. Must be able to work more than 40 hours a week.

Equipment Use:          

1. Computer with resort’s word, spreadsheet and other required software; facsimile and photocopiers.
2. Telephone and radio
3. Cleaning equipment and supplies such as dust cloths, brooms, dustpans, mops, buckets, vacuum cleaners and various cleaning solutions and disinfectants.

Mental and Physical Demands: 

1. Require initiative in managing department in compliance with policies, practices and procedures.
2. Provide guidance and direction to housekeeping employees, training and supervising their work.
3. Require ability to prioritize daily tasks and work assignments for the department.
4. Require considerable walking, standing, bending, reaching to inspect and supervise cleaning of guest rooms.
5. Require occasional lifting and carrying equipment and supplies weighing up to 25 lbs. to assist room and house attendants
6. Push/pull carts weighing more than 50 lbs.

Communication Demands:

1. Must be able to effectively communicate on the phone or in person with guests, employees, and managers to give direction or resolve concerns.
2. Effectively disperse information at department briefings and meetings. 
3. Must be able to train employees.

Minimum Qualification Requirements:

1. Three years or more work related experience.
2. Skills to effectively supervise employees
3. Ability to multi-task