Wedding and Special Events Manager (Salary)

Division:  Management & Non-Union (MAN010)

Wedding and Special Events Manager

What You’ll Do:

1. Bring Dreams to Life: Meet with clients in person and over the phone to transform visions into reality. Finalize bookings, write captivating proposals, and craft personalized event agreements, while upselling to maximize revenue.
2. Curate Unforgettable Experiences: Oversee every detail of events from set-up, entertainment, food, and more, ensuring everything is perfectly aligned with client expectations and resort standards.
3. Get Creative: Collaborate on implementing new ideas for weddings and special events, from breathtaking theme parties to curated menus and show-stopping entertainment.
4. Show Off Our Space: Conduct impactful site inspections that inspire potential clients to say “yes!” to our venue. Create a winning inspection strategy that leaves a lasting impression.
5. Master the Sales Process: Be the expert in initiating client contact, qualifying leads, following up, negotiating, contracting, and delivering exceptional service every step of the way.
6. Deliver Unparalleled Guest Service: Make every guest feel like royalty by delivering impeccable service and ensuring their event is a magical experience.
7. Collaborate with Teams: Build strong relationships with our operational departments to ensure flawless support and execution for every wedding and event.
8. Make the Numbers Work: Craft and review proposals and contracts that strike the perfect balance between client satisfaction and resort profitability.
9. Stay Ahead of Trends: Stay up to date on the latest wedding trends and offerings while keeping a keen eye on what’s operationally feasible.
10. Be the Face of the Brand: Attend industry events and bridal shows to promote our venue as the premier destination for weddings and special events.
11. Support Your Team: Step in to assist with corporate and convention groups when needed and help train and develop fellow team members in the Catering & Convention Services department.
12. Be a Brand Ambassador: Entertain clients and build long-lasting relationships to drive future business opportunities.
13. Assist in other duties as assigned.

Why This Role Is Exciting:

You’ll be part of an incredible team that creates the most memorable moments in people’s lives. You’ll have the creative freedom to design unique and beautiful events while working in a breathtaking resort environment. Your ability to blend artistic flair with financial savvy will drive both the guest experience and the resort’s success. Plus, you’ll have the chance to represent our resort at off-island bridal shows and industry events!

What You Bring:

1. Passion for event planning and a knack for creating unforgettable experiences
2. A strong sales mindset and the ability to close the deal
3. Excellent communication and negotiation skills
4. A keen eye for detail and creativity
5. Proven experience in managing events and working cross-functionally with teams

Other Duties:

1. Actively participate in industry and community initiatives.
2. Participate in creating catering and wedding initiatives to drive business and top line revenue.
3. Represent Mauna Kea Resort in a professional, respectful manner.
4. Attend resort management meetings.

Working Conditions:

1. Normal office conditions, sitting, lifting, standing.
2. Outdoors to give tour of the resort or greet clients.
3. Must be able to travel off island or out of state.

Work Hours:

1. Must be able to work schedule determined by the Director of Catering & Conference Services
2. Must be able to work long and irregular hours as needed.
3. Must be able on occasion to work in excess of 50 hours per week.

Equipment Use:

1. Proficient use of computers, resort’s applications to include CI-TY, Opera, Outlook, Word, Excel, etc.
2. Ability to use the telephone.
3. Ability to use various office equipment including but not limited to calculators, photocopiers and facsimile machines.
4. Must have passport, State ID.

Mental and Physical Demands:

1. Ability to prioritize and organize workload to ensure deadlines are met.
2. Able to manage stressful and challenging situations.
3. Able to stand and walk up to 3 hours in a day to meet with clients, conduct tours, meet with departments and attend meetings.
4. Able to sit at a desk to do administrative duties.
5. Travel on airplanes; carry luggage and sales and marketing material occasionally.
6. Lift, carry, push, and pull up to 50 lbs.

Communication Demands:

1. Must have the ability to effectively communicate English in person, over the phone or in writing to guests, employees, potential clients and vendors.
2. Able to conduct presentations to large or small groups of people.
3. Must be able to receive feedback and coaching as necessary.
4. Ability to negotiate contracts and overcome objections.

Minimum Qualification Requirements:

1. 4 year college with degree; or minimum 3 years related hotel sales and services experience.
2. Must be personable, tactful, patient, tolerant, assertive, respectful and self-motivated.