PR IT Information Technology Helper (TEMP)

Aloha and Welcome!  Thank you for your interest in employment opportunities with Mauna Kea Resort.  We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. 

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division:  Seasonal Positions (SEA011)

Information Technology Helper 

 Primary Responsibilities:   Temporary IT Helper will assist our information technology team in daily operations. The IT Helper will support the maintenance, troubleshooting, and setup of IT systems and equipment across the organization. While providing operational services for users on a timely basis. 

Essential Duties:  

1. Assist with schedule and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or database changes under the guidance of the IT team. 
2. Provide basic technical support to employees, including password reset, software updates, and troubleshooting common IT problems. 
3. Assist other positions in the department. 
4. Perform other related duties as assigned or required. 

Other Duties: 

1. Inventory and order supplies. 

2. Keep the work area clean and tidy. 

Working Conditions:   

1. Normal office conditions with air conditioning. 
2. Work in areas or confined areas w/o air-conditioning to set up wiring for computers, i.e. ceilings, closets, under desks, etc.

Work Hours: 

1. Must be able to work the schedule and days set by the Director of IT. 
2. Must be able to work long and irregular hours. 
3. Must be able to work more than 40 hours per week. 

Equipment Use: 

1. Proficient in the use of a computer and with the company’s word, spreadsheet, e-mail, and other required software. 
2. Ability to use various office equipment including but not limited to telephone, calculators, photocopiers, and facsimile machines. 
3. Tools or equipment used:  desktop computers and rack-mounted servers; telecom systems (analog phone/fax, dterm phone, IP phone).  Network systems (wired, wireless and fiber). 

Mental and Physical Demands: 

1. Ability to multi-task, prioritize and organize workload to ensure deadlines are met. 
2. Ability to sit in a confined area for the full duration of the shift. 
3. Ability to walk throughout the hotel to meet with other departments and/or attend scheduled meetings. 
4. Able to stand and walk during shifts to service users throughout the resort; installation or trouble call. 
5. Able to bend, stoop, and climb when installing wires, computers, etc. 
6. Ability to manage stressful and challenging situations. 

Communication Demands: 

1. Must have the ability to communicate verbally and in writing to employees, managers and guests/clients. 
2. Ability to communicate over the phone and through e-mail. 

Minimum Qualification Requirements: 

1. Minimum of High School Diploma or equivalent 

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.