Safety and Security Dispatch (Full Time)

Aloha and Welcome!  Thank you for your interest in employment opportunities with Mauna Kea Resort.  We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. 

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division:  Management & Non-Union (MAN010)

Safety & Security Dispatch

Primary Responsibilities: Answer and direct internal and external telephone calls in a courteous and professional manner while following standard operating procedures. Accurately document, maintain and update records of all incidents reported to Safety & Security Department. Clerical support for Safety & Security Team Leaders. Assist guests, clients, and employees concerns over the phone and/or via email. Dispatch security officers where needed.

Essential Duties:

1. Answer and direct internal and external telephone calls in a courteous and professional manner.
2. Address guests concerns, complaints, or issues with a positive attitude and a commitment to resolution.
3. Coordinate communications within the resort, including emergency procedures, alarms, life safety, or natural disasters.
4. Dispatch security officers.
5. Accurately document incidents, inquiries.
6. Clerical support for Safety & Security Team Leaders.
7. Ensure all necessary correspondence, bulletins, reports, and other information is distributed to the Safety & Security Team.
8. Assist in updating, printing and distribution of Contractor Passes.
9. Assist in updating Team Member lockers to ensure that Human Resources has an accurate inventory.
10. Utilize hotel management software and communication systems effectively.
11. Contact applicable departments regarding guest requests or concerns.
12. Perform other related duties as assigned or required.

Other Duties:

1. Maintain Safety & Security bulletin boards.

2. Oversee the cleanliness and maintenance of the Safety & Security offices and equipment.

Working Conditions:

1. Ordinary office conditions.

2. Travel Between hotels.

3. During emergency situations, must be available.

Work Hours:

1. Able to work shifts and days determined by the Safety & Security Director.

2. Able to work more than 40 hours per week when needed.

Equipment Use:

1. Proficient in the use of a computer, resort’s approved Microsoft office and other software.

2. Telephone and radio

3. Various office equipment including but not limited to calculators, photocopiers, stapler, and facsimile machines. Saflok Machines and System

4. AED

Mental and Physical Demands:

1. Able to prioritize and organize workload to ensure deadlines are met.

2. Able to manage stressful and challenging situations.

3. Able to sit at a desk to do administrative duties.

4. Lift and carry up to 50 lbs.

Communication Demands:

1. Able to communicate verbally over the phone to employees, managers, guests, and clients.

2. Able to respond to inquiries in writing and/or by email.

Minimum Qualification Requirements:

1. Efficient in the use of the computer and hotel software.

2. Must be pleasant and friendly.

3. Must be able to multi-task.

4. Firs Aid / CPR / AED Certification.

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.