Director of Beach Experience (Salary)

Aloha and Welcome!  Thank you for your interest in employment opportunities with Mauna Kea Resort.  We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. 

At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Division:  Management & Non-Union (MAN010)

Director of Beach Experience

Primary Responsibilities: Responsible for the safety and services offered to our guests, MK Club members and resident owners & their guests at Kauna‘oa Bay. Responsible for the order and cleanliness of the beach, furniture, equipment, and all surrounding areas (beach lawn, discovery center and beach shacks) and leading team members to carry out all job duties pertaining to their job description. Supervise and direct department staff and ensure that they are properly trained in safety/rescue procedures, emergency response, and the hotel’s Ocean Awareness Program. Coordinate and execute all beach activities that are unique to the Mauna Kea Beach Hotel to include water activities, adventures, and group activities, as well as beach shack retail program and offerings. Assist in areas of the department as determined and/or directed by the Hotel Manager to include scheduling, payroll, forecasting, supply ordering, training, coaching, counseling, IBUs, etc.

Essential Duties:

1. Maintain visibility in the operation, engage with guests and members, provide recognition, and promote good public relations. Able to handle concerns and complaints including special requests for guests, club members, residential guests, and group contacts.
2. Enforce department policies, standard operating procedures, and hotel safety rules.
3. Conduct pre-shift briefings and inform our team members on current hotel events as well as outside events to keep them updated.
4. Train, evaluate, lead, motivate, coach, and discipline all team members in the department to ensure that established cultural and core standards are met. Embrace and Lead change.
5. Establish and enforce the hotel’s Ocean Awareness Program.
6. Maintain and service Mauna Kea’s fleet of outrigger canoes and water equipment.
7. Maintain a proper supply of towels, equipment, furniture, supplies, uniforms, etc. needed for the beach, games room and water activities; and ensure all equipment and supplies in inventory are in a condition representative of the Mauna Kea brand.
8. Preparing the annual operating and CIP budget for the department.
9. Manage daily operations of the beach and collaborate with Director of Culture and Activities Manager on resort offerings for guests, members and keiki club participants to enjoy.
10. Develop and recommend new recreational activities for guests and members to remain current and competitive.
11. Establish an ongoing rapport with new and existing members and assist in developing the membership benefits. Create, organize, and host member events and programs such as weekly canoe club paddles and swims.
12. Ensure quality of all amenities and service touch points, as well as restock and organize all products and equipment to ensure an attentive and distinctive experience at the beach and games center.
13. Develop and implement sales and marketing strategies to promote daybed rentals, Outrigger Experiences, and beach retail to maximize profit.
14. Be current on developments in the world of beach and ocean activities and present the resort as a leader in positive innovation. Implement new activities, innovative menu options and create an unsurpassed luxury resort beach experience.
15. Review beach merchandise sales and inventory with retail buyers and make recommendations.
16. Inspect beach, beach lawn, games center and surrounding areas for safety hazards and faulty equipment and report corrections and recommend improvements.
17. Conduct daily coaching and walkthroughs to ensure our team members are delivering elevated levels of guest service.
18. Perform other related duties as assigned or required by the Hotel Manager.

Other Duties:

1. Maintain and continually improve preservation and sustainability efforts of Kauna’oa Bay.  Ensure regular beach grooming schedule exists and is adhered to.
2. Work with the landscaping managers on necessary beautification projects.
3. Relieve attendants and hosts as needed.
4. Conduct regular department meetings.
5. Attending resort management meetings.
6. Assist with closing end of day duties and always assist in daily operations throughout the day, with emphasis during “crunch” time and high business levels.
7. Act as liaison between beach department and hotel departments, third party beach vendors, and residential services.
8. Ability to manage and drive complex stakeholder completion in a timely manner with competing priorities and different stake holder objectives.
9. Book group beach days, activities, and regattas to increase revenue and promote the beach.
10. Develop and strengthen community relations such as YMCA, Parker Elementary, Hilo Animal shelter.
11. Support the Pool, Keiki Club, Fitness and Activity team members in the absence of a manager.

Working Conditions and Work Hours:

1. Work outdoors in the sun and various weather and ocean conditions supervising the beach, beach lawn and activities in other areas of the hotel property.
2. Works in normal office conditions performing administrative functions.

1. Work shifts and days determined by the Hotel Manager.

4. Must be able to work irregular hours.
5. Must be able to work at least 50 hours per week and necessary days per week based on business levels.

Equipment Use:

1. Proficient in the use of a computer and with the resort’s word, excel or other required software.
2. Ability to use the telephone and radio.
3. Ability to use various office equipment including but not limited to calculators, photocopiers, and facsimile machines.
4. Automated External Defibrillator, Jet Ski, SUP, sailing canoe, outrigger canoe, surfboard, utility cart, ATV or other rescue and beach equipment.

Mental and Physical Demands:

1. Ability to prioritize and organize workload to ensure deadlines are met.
2. Able to manage stressful and challenging situations.
3. Able to stand and walk during most shifts.
4. Able to sit at a desk to complete administrative duties.
5. Lift, carry, push, pull up to 50 pounds to service guests with chairs, umbrellas, and supplies.
6. Capable of assisting in water saves/emergency situations, water activities, etc.

Communication Demands:

1. Must have the ability to communicate verbally and in writing to employees, department manager and guests/members; inclusive of communicating ocean awareness conditions.
2. Effectively communicate in emergencies to appropriate resort employees and rescue personnel over the phone, radio or in person.
3. Must be able to communicate verbally and in writing to employees, managers, guests, and vendors.
4. Must be able to give tours and talk to groups of people.

Minimum Qualification Requirements:

1. First Aid/CPR/AED Certification.
2. Health Department TB clearance.
3. Two years work-related experience in leadership capacity preferred.
4. Skills to effectively lead and supervise the department and meet goals.
5. Must satisfactorily complete First Responder Certification training scheduled by the resort and meet recertification requirements as needed.
6. Ability to complete the USLA thousand-yard run and thousand-yard swim test preferred.
7. Boater Education Course Certification preferred.
8. Recreational Thrill Craft Operator Safety Education Course Certification preferred.
9. Experience in Ocean Safety preferred.
10. Must be creative, pleasant, smiling and friendly.
11. Knowledgeable in Hawaiian culture preferred.

We appreciate your interest in joining our 'Ohana.   Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.