Assistant Director - Shelter Services, Sojourn

Role: Assistant Director - Shelter Services, Sojourn

Reports to: Director, Sojourn

Program: 1801 - Sojourn

Department: Sojourn

Location: Sojourn - Adam's House/Crisis Shelter Confidential

Setting: Not 100% Onsite

Schedule: Monday - Friday, (Mornings/Afternoons) / Rotate On-Call /  - Schedule may vary to include occasional weekend days and/or varying shifts due to programmatic need

Status: Full-time/Exempt/Management 

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

SUMMARY:

Essential Duties and Responsibilities: 

• Provide oversight of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set by DV best practices and standards. Includes but is not limited to:
  • Daily operation of direct service shelter program in compliance with program/contract compliance as per guidelines and requirements mandated for DV shelter programs, regularly reviewing logs, records, and data.
  • Assist with client crises as needed (conflicts and complaint resolution, safety planning, etc.) using trauma-informed de-escalation and mediation techniques.
  • Work in coordination with Senior Director to provide leadership development and in-service training for shelter managers and staff programmatic development, to ensure implementation of empowerment model, harm reduction and trauma informed care methodologies and DV best practices in every aspect of client care and service
  • Determine eligibility for program services for potential program participants (identified by Sojourn DV hotline screenings).
  • Ensure timely and accurate documentation of services through timesheets, case notes, incident reports, etc.
• Actively participate in DV Coalitions, DV Shelter Management and DV council meetings. Attend Manager's meetings, agency-wide retreats, and other agency collaborative events.
• Maintain and develop collaborative relationships with funders, partnering agencies and community organizations.
• Recruit, hire, train and supervise management, staff and volunteers within the guidelines of The People Concern personnel policies, adhering to trauma-informed, harm reduction, non-violent philosophy; including, Provision of weekly supervision, self-evaluation and program evaluation to staff
• Rotate on-call status and shifts with other Directors and Managers
• Provide direct client services back-up support and program coverage as needed, including emergencies, vacation & sick time in cooperation with shelter staff; - must be prepared to sub another’s role when needed (including occasional overnight shifts when needed)
• Ensure adequate tracking of expenditures within the program’s budget.
• Work with TPC fundraising when needed to assist with in-kind and monetary donations
• Ensure development and maintenance of working relationships with other community agencies; including, occasional presentations/trainings to the community
• Assist with facilitation of inter-agency trainings related to Domestic Violence
• Coordinate with Operations Department to manage shelter site in the areas of health, safety and emergency preparedness on a daily basis
• Constant communication and coordination between shelter sites through Managers’ teamwork
• Develop and implement maintenance routines, shift duties, check lists to ensure adherence with county health standard
• Work closely with other TPC departments to develop and implement referral and case collaboration for program participants
• Consistently develop and ensure access to effective up-to date resources for program growth and gaps in client services
• Oversight of staff scheduling and timecard approvals
• Other duties as assigned.

Qualifications:

• High School Diploma or GED or Equivalent
• Valid Driver’s license, reliable car, auto insurance legally required in State of California, and an acceptable driving record.
• Extensive experience working with underserves, vulnerable populations.
• Extensive understanding of Domestic Violence Survivor population and their specific needs for services.
• Trustworthy, honest, and team player.
• Ability to supervise shelter participants and staff with dignity and respect at all times. Must engage participants and staff in positive interactions and troubleshoot problems as they surface.
• Must exhibit sound decision-making in high stress situations. In particular, related to crisis response and safety planning.
• Ability to work with a diverse population and implement cultural responsiveness
• Ability to handle communications with public, TPC staff and volunteers via phone or in person.
• Literate with the ability to operate basic computer functions. Proficient in Microsoft WORD, Excel and PPT
• Ability to maintain and ensure client confidentiality throughout the program.
• Able to supervise sanitary conditions at all times in all areas including, client rooms, general areas, and communal living areas.
• Willingness to work flexible hours as needed, and handle emergencies which may occur daily, nightly, or overnight.
• Strong leadership skills with an ability to develop, facilitate and implement programmatic policy/procedure
• Willingness to receive 40-hour Domestic Violence Training

Preferred Qualifications:

• Certification or Licensure 
• Experience in supervision of staff in a 24-hour shelter social services program; 24-hour Domestic Violence shelter experience preferred

Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist and sit throughout the day