Director (Layover and Palm Motel)

Title: Director (The Layover and Palm Motel)
Report to: Senior Director, Interim Housing - Special Projects
Department:  Interim Housing
Site: 9250 Airport Boulevard, Los Angeles, CA 90045 and 2020 14th St. Santa Monica, CA 90405
Schedule:  Monday-Friday, 8:00am - 4:30pm
Status: Full-Time, Management, Exempt (Salary)
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Welcome to The People Concern! We are glad that you have an interest in joining our team!

What you should know about us!
Here at The People Concern, we pride ourselves on:
• Being courageous leaders, taking action where others sit back!
• Caring for others, where we treat every person in an empathetic and respectful way!
• Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!
• Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our shelters, specifically, you should know that what sets us apart is:
• We create restorative living environments, where clients can thrive while preparing for permanent housing.
• We prioritize Diversity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
• We seek not to recreate punitive systems of control or “power over,” but rather share “power with” the clients, who are the experts in their own lives.
• We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people:
• Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.
• Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued!
• Tenacity: Simply put, you get the job done. You don’t let barriers stop you and you problem solve to find solutions.
• Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
• Empathy: You see the clients as people. You don’t demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below:

Essential Duties and Responsibilities:

• Serve as the primary site leader for two Interim Housing locations, responsible for the sites and their daily operations
• Liaise with outside stakeholders such as local government, funders, housing authorities, police, etc. and represent the site and agency
• Act as the fiscal guardian for the site, managing the budget, contracts, and purchasing, and signing off on all project spending, working collaboratively with the finance department
• Be accountable to all contractual deliverables, ensuring they are met, if not exceeded, and continually communicating with funders and the grants and contracts department to ensure they are negotiated, maintained, and appropriately and accurately reported
• Ensure the implementation of all agency initiatives and that the project’s work aligns with wider agency and department strategic goals
• Report on the activities of the project to the Senior Director and represent the project in all inter-agency initiatives
• Manage a team of 4 direct reports and 18-22 indirect reports, who vary widely in job responsibility, job requirements, life experience, and expertise
• Provide guidance, leadership, and support to all team members including management, case managers, and support specialists
• Cultivate a healthy, supportive team environment that allows all team members to thrive
• Demonstrate a strong sense of responsibility for the site and lead by example
• Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing and coach staff to do the same
• Champion harm reduction and trauma-informed care
• Provide crisis intervention for clients when necessary, and follow up on client grievance submissions
• Ensure that the physical site is well-maintained and safe
• Provide oversight of the daily operations of shelter and develop and implement policies, procedures, and systems necessary to maintain high-quality services and to ensure adequate outcomes
• Provide on-call coverage for emergencies, when needed
• Facilitate weekly individual and team meetings
• Conduct and sign off on performance evaluations for assigned staff
• Communicate effectively, and in a timely manner, with management, peers, and clients
• Collaborate with other programs to provide greater support and assistance to clients
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
• Other duties as assigned

Qualifications:
• Minimum four (4) years of supervisory experience required
• Minimum of two (2) year experience in providing case management to the unhoused population required
• Ability to be on-call
• Proven success developing and evaluating program needs, and operationalizing innovative programming
• Demonstrated knowledge of issues faced by diverse population served
• Strong computers skills: all Microsoft Office programs
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast-paced environment with minimal supervision
• Critical thinking skills necessary
• Demonstrated experience developing, mentoring, motivating a diverse team
• Skilled in data collection and electronic databases; experience with HMIS strongly preferred
• Strong interpersonal and team building skills to promote collaboration
• Detail-oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
• Ability to effectively lead a diverse team of case managers, attendants, and managers
• Reliable form of transportation required

Preferred Qualifications:
• Master’s degree in relevant field a plus, but not required
• Bachelor’s degree in relevant field strongly preferred
• Experience overseeing program design and development, implementation and operations; staff supervision, training and budget management across multiple sites preferred

Work Environment:
1. Indoor office environment, with requirement to travel between local sites
2. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds.
3. Will necessitate working in busy and loud environments.
4. Will be exposed to elements like cold, heat, dust, noise, and odor.
5. May need to bend, stoop, twist, and sit throughout the day.