Residential Services Coordinator - Amani

Job Title: Resident Service Coordinator
Department: Project-Based Housing
Reports to: Assistant Director, Housing
Status: Non-Exempt (Hourly), Full-Time, Non-Management 
Schedule: Monday - Friday, 8:00 am - 4:30 pm
Location: Amani Apartments, 4200 W Pico Blvd., Los Angeles, CA 90019
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc 

SUMMARY

As part of a multi-disciplinary team, and under the supervision of Program Manager, the Residential Service Coordinator (RSC) will meet with clients residing in permanent supportive housing to sustain housing and wellness in partnership with case management staff. Primary responsibilities are to provide outreach and engagement to newly housed clients and to coordinate community integration activities supporting client satisfaction in housing. The Resident Services Coordinator also coordinates and implements organized on-site community building and adult education and wellness workshops. . 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develop effective, trusting, and professional relationships with clients with a focus on facilitating their independence.
• Provide group supportive services and life skills trainings to clients within the permanent supportive housing community.
• Provide crisis intervention, as needed.
• Perform a comprehensive needs assessment for each housing community.
• Develop a client-focused programming plan in collaboration with on-site case management staff and clients based on community and client goals and needs.
• Meet with clients on a weekly basis as to implement programming based on community-specific needs of the client population and provide ongoing support and guidance to ensure client retention of permanent supportive housing.
• Identify, access, and maintain relationships with all resources available in the community to support residents and staff.
• When possible, bring community resources on-site to ensure client easy access.
• Attend meetings with property management staff and to establish and continuously improve standard policies and procedures for effectively addressing resident and concerns.
• Attend and participate in all staff meetings, trainings, and group supervisions, as required.
• Maintain accurate files and statistical data (manually and via computer system), per agency policy.
• Generate client engagement status reports based on accurate file keeping of program activities.
• Collaborate with other Agency projects and other referring agencies.
• Participate in on-going self-evaluation, program evaluation, and program development / implementation.
• Communicate effectively with property manager and other programs’ staff who provide services to the client community.
• Build connections with community partners to improve client access to community resources.
• Other duties as assigned.

Qualifications: 

• Bachelor degree – OR –  2 years of equivalent work experience.
• Experience providing life skills training, preferred.
• Experience providing supportive services to groups.
• Experience in working with a diverse population (i.e. mental illness, substance abuse).
• Interpersonal skills in order to communicate effectively with staff and tenants.
• Demonstrated knowledge of referral and community resources or how to locate them.
• Valid California ID.

Preferred Qualifications: 

• Bachelor degree.
• Experience providing life skills training, preferred.

Work Environment: 

• Combination of field and office environment.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day.