Medical Assistant (KY)_Health Center

Why Planned Parenthood?

Working at Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is more than a job.  It provides the opportunity to contribute to our powerful mission and perform meaningful work.

In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.

As an organization, we are focused on equity, diversity and inclusion.  Specifically, we recognize that profound racism impacts the education, health and wellbeing of people in our communities and we are actively working to address all forms of oppression.  We believe our employees should reflect the diversity of the populations we serve, including racial and ethnic diversity. People of color are strongly urged to apply.

About our Medical Assistant position

Under the supervision and direction of the Health Center Manager, provides support to patients and co-workers by performing, with accuracy and timeliness, a variety of clinical and administrative tasks in different areas of the health center. 

What you will be doing!

• Responds to patient requests and coordinates services. Answers questions, provides patient education and referrals. Provides excellent customer service to patients and co-workers. Ensures exam rooms are prepared. Assists with keeping appointments on time and optimizing the flow. Performs all front and back-office responsibilities as required by the health center.
• Assists patients by responding to requests and coordinating services from appropriate personnel or departments as needed.
• Establishes and prepares documents for patient records and patient services; completes patient insurance information and enters visit data into PPGNHAIK systems.
• Utilizes comprehensive knowledge of birth control methods and reproductive health services to provide patient education. Provides Planned Parenthood Patient Education Sheets, (PES) and Informed Consent Forms, (ICF) Client and offers Planned Parenthood services or community resources for identified patient needs.
• Provides patients and co-workers with excellent customer service in all interactions and tasks. Utilizes service recovery when appropriate and seeks assistance from co-workers or the health center manager to ensure resolution.
• Completes all functions of patient check-in including income screening, explanation of funding, and payment options. Explains the different types of coverage or funding available to the patient and refers patients for assistance with health care insurance sign up when appropriate.
• Optimizes patient satisfaction and efficient use of provider time by providing patient education appropriate to each type of visit; ensures that exam rooms are adequately stocked and prepared prior to visit.
• Keeps appointments on schedule through ongoing communication with the PCTL, the clinician and the health center manager.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Records and collects patient payments and solicits donations. Follows organizational guidelines to improve collections and minimize uncompensated care.
• Acts as a resource for other staff members, supports and participates in ongoing learning and development of the staff team in the health center.
• Maintains safe and clean working environment by adhering to and complying with infection and exposure control procedures; OSHA, WISHA, CLIA, PPFA, and PPGNHAIK policies and procedures.
• Maintains HIPAA compliance standards regarding patient privacy and confidentiality and follows all other compliance requirements.
• Maintains health center operations by following policies and procedures; reports needed changes.
• Performs all back office and front office responsibilities as required by the health center.
• Participates in health center efforts to achieve established goals for productivity
• Responsible for completing training, current certification and competencies as assigned.
• Maintains job knowledge by attending meetings and trainings as required.

Minimum Qualifications:

• High school diploma or equivalent
• 1 - 2 years’ experience in a medical setting preferred
• Proof of current COVID-19 Vaccine and recent flu vaccine is required for employment with PPGNHAIK

Preferred Qualifications:

Previous patient care and Medical Assistant background

Salary Range:

PPGNHAIK's compensation Philosophy is based in equity and transparency. Starting offers are determined by both the candidate's directly applicable experience and internal equity within the paygrade. The pay range for this position is 16.51 - 24.77 hourly

Position Type:

Full-time

Benefits Eligibility:

This position is eligible for PPGNHAIK benefits.  As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance.  For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.

Other Information:

All of our employees must present proof of receiving a current flu shot and two doses of the Covid-19 vaccination prior to their first day of employment.

What we expect from you.

• That you adhere to our code of conduct, policies, procedures and protocols.
• That you always demonstrate a high degree of professionalism.
• That you take action to support our commitment to diversity, equity and inclusion.
• That you always support and model our customer service standards.
• That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:

At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; recruit diverse qualified candidates of different backgrounds, lived experiences, and talents; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.

As a leading National Reproductive Healthcare service provider, we are dedicated to leveraging every individual’s perspective, passions, and background not only to enhance the work experience of each employee, but also to have a positive impact on care and culture. We want everyone to bring their authentic selves to work every day and feel empowered to share their ideas.

It is through each person’s commitment to fostering an inspiring, equitable, and inclusive environment that we fortify the ability of PPGNHAIK and our workforce community to serve all communities to advance Health.

Equal Employment Opportunity

PPGNHAIK is an Equal Opportunity Employer.  Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state and federal laws.