Front Office Clinic Assistant - Bilingual Required

Planned Parenthood Columbia Willamette (PPCW) is recruiting a Front Office Clinic Assistant to join our East Portland Health Center team! Bilingual skills required (any language). 

When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health care and freedom. Our mission is to provide, promote, and protect access to sexual and reproductive health care. PPCW is the largest non-profit family planning and reproductive rights organization in Oregon and Southwest Washington.   

About the Role: The Front Office Clinic Assistant is responsible for providing support in the front office of the health center which includes accurate data entry, checking-in and checking out patients in a timely manner, preparing paperwork, answering phones, and scheduling appointments.   

The Front Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers.  PPCW provides confidential and discrete family planning services, including abortions, while maintaining an environment of dignity, trust and respect.   

The Front Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care. 

Schedule Expectations: Two part-time positions available, (31 hours/week).

Qualifications: At PPCW, we are committed to finding the best candidate for the job and that candidate may come from a variety of backgrounds. We value your lived experience as well as your work experience and encourage you to apply even if you do not meet every qualification. We encourage you to think creatively about your transferable skills, qualities, and experiences and how they could connect to the role you are applying to. Additionally, we encourage applications from Black, Indigenous and People of Color, people with disabilities, members of the 2SLGBTQIA+ community, women and others who have been historically marginalized.  

Required Qualifications:   

• High School Diploma or equivalent.
• Bilingual skills (any language).
• 2 years of work experience in a customer service or high-volume role.
• Ability to perform all of the essential functions of the job with or without reasonable accommodation. 

Preferred Qualifications:  

• Medical Reception experience
• Experience with electronic health records (EHR)
• Basic understanding of insurance billing and ICD-10 coding preferred

Total Rewards: The full wage range for this position is $19.68 to $28.67 hourly. Bilingual Premium Pay is $1.66 per hour, and interpreter-level skills are paid an additional $1.66 ($3.32 hourly). At PPCW we’re proud to calculate a wage offer based on candidate experience, rather than negotiate an offer which leads to pay inequity. New hire wage placement typically does not exceed the midpoint of the wage range. You'll receive a comprehensive benefits package, including competitive salaries, health insurance, retirement plans, and more. Our benefits include:  

• Up to 4 weeks of annual paid time off (increases with tenure) 
• 9 paid holidays  
• Paid medical, dental, and vision insurance for full-time employees.  
• 403b retirement account and 6% employer match 
• Employee assistance program (confidential counseling and resources)  
• NHSC/HRSA Nurse Corps Loan Repayment (eligible sites and positions) 
• Public Service Loan Forgiveness (eligible sites and positions) 
• Ongoing professional development  
• Employee referral bonuses  

Physical Requirements: 

• Must be able to remain in a stationary position 50% of the time.
• Must be able to constantly operate a computer and the other office machinery.
• Needs to occasionally move about the inside of the clinic.
• Environmental demands: exposure to dust/gas/fumes/steam/chemicals; personal protective equipment required; and potential exposure to infectious materials.
• Ability to work weekend and evening hours per established schedule.
• May be requested on occasion to travel and work at other locations to meet operational need, upon mutual agreement.
• Attend trainings and staff meetings, as established schedule allows. 

Location: This position requires in-person work, meaning you will be working primarily on-site at a PPCW location. All PPCW employees must reside in Oregon or Washington. The on-site work location for this position is our East Portland Health Center.

Essential Functions: 

• Greet patients, answer phones, transfers to the call center, and schedule appointments.
• Follow current recommendations for screening of both patients and visitors for health center entry.
• Evaluate patient finances, verify insurance benefits, health plan authorization, consider qualifications of funding options.
• Communicate with patients regarding PPCW health care recommendations as directed.
• Collect fees and donations per PPCW guidelines.
• Complete appropriate forms and obtain signatures per PPCW policy.  
• Review and reconcile billing charges on a daily basis.
• Follow all cash drop/handling procedures and balance daily deposits per policy. 
• Accurately input patient information in EHR.
• Participate in health center efforts to achieve goals for productivity and patient wait times.
• Utilize system for collecting and addressing patient complaints. 
• Follow all workplace policies, procedures, and practices, including HIPAA, Mandatory reporting, and regulatory requirements.
• Safely handle lab specimens, utilizing universal precautions. 
• Ensure compliance with all safety policies and procedures, including infection control.
• Participate in health center efforts to achieve revenue cycle goals. 
• Accurate coding of diagnostics and service charges.
• Understand and be able to explain funding and insurance options to patients.
• Assist in the training of new staff by demonstration, observation and feedback.
• Welcome volunteers into the workplace and answer questions as able.
• Assist in maintaining adequate stock of office supplies and forms by communicating via the appropriate channels when stock is low.  Order replacement stock as applicable. 

Your application, resume, and cover letter should demonstrate your work experience/skills and how they are related to those shown in the overview and qualifications sections of the job announcement. Please be thorough, as these materials may determine your eligibility for an interview.   

Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.