Front Office Clinic Assistant
Planned Parenthood Columbia Willamette (PPCW) is hiring a temporary Front Office Clinic Assistant to join our Northeast Family Planning Health Center team! Bilingual (Spanish) skills preferred.
When you work for Planned Parenthood, you make a difference in the lives of those we serve by affirming the human right to reproductive health care and freedom. Our mission is to provide, promote, and protect access to sexual and reproductive health care. PPCW is the largest non-profit family planning and reproductive rights organization in Oregon and Southwest Washington.
The Front Office Clinic Assistant is responsible for providing support in the front office of the health center which includes accurate data entry, checking-in and checking out patients in a timely manner, preparing paperwork, answering phones, and scheduling appointments.
The Front Office Clinic Assistant supports and promotes the mission of Planned Parenthood Columbia Willamette (PPCW) by providing excellent customer service to patients, visitors, and co-workers. PPCW provides confidential and discrete family planning services, including abortions, while maintaining an environment of dignity, trust and respect.
The Front Office Clinic Assistant must have the ability to communicate effectively (verbal and written) with diverse patients and co-workers; must be able to work independently and as part of a team; must have the willingness and ability to adapt to job-related changes; must exhibit excellent customer service skills and be committed to providing the highest level of patient care.
Compensation: Starting rate of pay is $19.68 or more depending upon experience. Bilingual premium pay is $1.66 per hour, with an additional $1.66 paid for interpreter level skills. Annual step increases are determined by the Collective Bargaining Agreement.
- Up to 4 weeks of paid time off
- 9 paid holidays
- 403b retirement account with matching
- Employee Assistance Program
- Medical, Dental, and Vision coverage at no (or low) cost to the employee
- Ongoing professional development and continuing education opportunities
- Public Service Loan Forgiveness eligibility
- HRSA Nurse Corps Loan Repayment for eligible positions and sites
- Access to group life insurance, disability insurance and other supplemental benefits
Schedule: Full-time (37.5 hours/week)
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Tuesday |
Wednesday |
Thursday |
Friday |
Saturday |
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9:30am - 5:30pm |
10:00am - 6:00pm |
9:00am - 5:00pm |
9:00am - 5:00pm |
8:30am - 4:30pm |
Position Details: This is a union represented, hourly (nonexempt) position.
Required Qualifications:
- High School Diploma or equivalent.
- 2 years of work experience in a customer service or high-volume role.
- Ability to perform all of the essential functions of the job with or without reasonable accommodation.
Preferred Qualifications:
- Medical Receptionist experience
- Bilingual skills (Spanish)
- Experience with electronic health records (EHR)
- Basic understanding of insurance billing and ICD-10 coding preferred.
- Greet patients, answer phones, transfers to the call center, and schedule appointments.
- Follow current recommendations for screening of both patients and visitors for health center entry.
- Evaluate patient finances, verify insurance benefits, health plan authorization, consider qualifications of funding options.
- Communicate with patients regarding PPCW health care recommendations as directed.
- Collect fees and donations per PPCW guidelines.
- Complete appropriate forms and obtain signatures per PPCW policy.
- Review and reconcile billing charges on a daily basis.
- Follow all cash drop/handling procedures and balance daily deposits per policies.
- Accurately input patient information in EHR.
- Participate in health center efforts to achieve goals for productivity and patient wait times.
- Utilize system for collecting and addressing patient complaints.
- Follow all workplace policies, procedures, and practices, including HIPAA, Mandatory reporting, and regulatory requirements.
- Safely handle lab specimens, utilizing universal precautions.
- Ensure compliance with all safety policies and procedures, including infection control.
- Participate in health center efforts to achieve revenue cycle goals.
- Accurate coding of diagnostics and service charges.
- Understand and be able to explain funding and insurance options to patients.
Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Other details
- Job Family Patient Services
- Pay Type Hourly
- 3727 NE Martin Luther King Jr Blvd, Portland, OR 97212, USA