Housekeeping Supervisor

We are looking for a proactive, detail-oriented Housekeeping Supervisor who thrives in a fast-paced environment and excels in managing a team. The ideal candidate is a strong leader with exceptional communication skills, a passion for providing excellent customer service, and a commitment to maintaining the highest standards of cleanliness and safety. If you’re motivated by creating a welcoming atmosphere and ensuring a smooth operation, this is the perfect opportunity for you.

Benefits & Perks Freeport Studios:

• 7.5 Paid Holidays

• 80 hours PTO (Paid Time Off) effective on hire date
• Medical, Dental, and Vision coverage options
• 401(K) Retirement Benefits with Company Match
• Employee Referral Program
• Drug-Free, Safety-Focused Environment

Job Responsibilities:

• Supervise Housekeeping Staff: Manage, train, and schedule housekeeping team members to ensure cleanliness and organization of hotel rooms, public areas, and other facilities.
• Inspect Cleanliness: Regularly inspect guest rooms, hallways, bathrooms, and public spaces to ensure cleanliness, safety, and maintenance standards are met.
• Inventory Management: Ensure housekeeping supplies (e.g., cleaning products, linens, towels) are stocked and well-maintained.
• Ensure Quality Standards: Implement and maintain cleanliness and sanitation standards according to company and industry protocols.
• Customer Service: Address guest requests and complaints in a timely and professional manner, ensuring high levels of guest satisfaction.
• Training and Development: Train housekeeping staff on cleaning techniques, safety protocols, and company policies to ensure team efficiency and quality performance.
• Maintain Records: Keep track of room statuses (clean, dirty, occupied, etc.) and ensure proper documentation of completed tasks.
• Health and Safety Compliance: Ensure all housekeeping operations adhere to safety standards and regulations, including the proper handling of cleaning chemicals.

Skills and Qualifications:

• Computer Savvy

• Leadership and Management: Ability to manage, train, and schedule a team of housekeeping staff effectively.
• Communication Skills: Strong verbal and written communication skills to interact with staff and guests effectively.

• Attention to Detail: Strong ability to inspect and ensure cleanliness and maintenance standards are met in all areas.
• Customer Service: Excellent interpersonal skills to address guest requests and complaints in a timely, professional manner.
• Inventory Management: Skill in managing housekeeping supplies and ensuring proper stock levels are maintained.
• Training and Development: Ability to train staff on cleaning techniques, safety protocols, and company policies.
• Problem-Solving: Ability to identify issues with cleanliness or service and resolve them effectively
• Health and Safety Knowledge: Understanding of health and safety standards and the proper handling of cleaning chemicals.
• Record-Keeping: Strong organizational skills to maintain records of room statuses and task completion
• Experience in Housekeeping
  
  

Physical Requirements:

• Standing and Walking: Must be able to stand or walk for extended periods while supervising staff and inspecting rooms.
• Lifting: Ability to lift cleaning supplies, linens, and other materials up to a certain weight (usually up to 25-50 pounds).
• Bending and Kneeling: Required to bend or kneel when inspecting rooms, making beds, or handling supplies.