Hotel Manager

Summary: Managing the daily operation of the facility and staff members working at Freeport Studios to ensure all customers have the best possible experience during their stay, helping market the Studios to the public, directing the services offered at the facility while striving for operational excellence.

Pay range: DOE (Depending on Experience)

Benefits & Perks of Being a Pacific Mobile Employee:

• 7.5 Paid Holidays + 2 additional Floating Holidays (Employees hired after October 1 of the current year will receive one floating holiday instead of the standard two floating holidays.)
• 8 hours of Volunteer Time per year
• 80 hours PTO (Paid Time Off) effective on the hire date
• Medical, Dental, and Vision coverage options
• 401(K) Retirement Benefits with Company Match
• Exercise Subsidy Plan, equal to $25 per month
• Quarterly Wellness Incentives
• Safety and Values Recognition Programs
• Years of Service Recognition
• Employee Development & Training
• Drug-Free, Safety-Focused Environment

Key Responsibilities:

Provide leadership to the Freeport Operational Team to successfully conduct business operations and promote staff collaboration and development.

• Lead established meeting rhythms with all operational team members following a defined outline.
• Lead monthly one to one meeting with direct reports to align for open communication and ensure operational leaders are doing the same with their team members.
• Be accountable for KPIs and refine KPI assignments as required by current business operations
• Develop Staffing Plan, Recruitment and Onboarding in collaboration with Shared Services HR support.
• Assist in the generation of annual operational budget and revenue goals. Requires connectedness to industry outlook and consideration of occupancy dependent overhead expenses.
• Perform front desk responsibilities in absence of team members or as necessary to maintain adequately staffed guest services operations.
• Promote 100% guest satisfaction and instill objective to operational team
• Train team on documented quality and service expectation levels.

Revenue Generation

• Develop a business development plan to achieve the established revenue goals.
• Negotiations with corporate clients to execute direct bill accounts.
• Fully understanding and implement flexible price offerings to attract various customer personas and markets.
• Collaborate with Shared Services Marketing team to drive online traffic.
• Analysis of customer feedback via in-person communications and guest reviews to assess the effectiveness of offerings and promotions.
• Participation in local industry organizations including event attendance for company outreach and industry trends.
• Train customer facing team on new rate offerings and ensure sales script is followed
• Organizing and holding on-site events for customer appreciation and sales efforts.
• Review and respond to guest feedback via comment cards and OTA interfaces

Financial Accountability and Reporting

• Manage operations to monthly budgets in collaboration with department leads.
• Report on actual expenses to projected budget at the close of each month.
• Purchasing and expense tracking utilizing company credit card. Submit reconciled receipt report monthly via Wells Fargo CEO.
• Approve and submit operational invoices for payment to accountant.
• Submit quarterly mileage reports for on-site vehicles.

Processes Implementation

• Become proficient in Booking Center software to resolve issues and implement new processes to automate and optimize operations and reporting functions.
• Document and refine Standard Operating Procedures

Required Skills:

• Minimum of 4 years in leadership with multiple direct reports
• Accounting and financial management related to hospitality industry
• Excellent time management skills
• Entrepreneurial mindset and proven sales abilities
• Proficient in Microsoft Office & Outlook and ability to adapt quickly to new operating systems
• Interpersonal and conflict resolution abilities
• Extensive customer service and business development
• Experience in the workforce housing and/or hospitality industry