Guest Services Associate - Night Shift

Guest Services Associate - Night Shift

Benefits & Perks of being a Pacific Mobile Employee (Please note employees must work a minimum of 30 hours to receive benefits):

• 7.5 Paid Holidays plus 2 additional Floating Holidays (Employees hired after October 1 of the current year will receive one floating holiday instead of the standard two floating holidays.)
• 8 hours of Volunteer Time per year
• 80 hours PTO (Paid Time Off) effective on hire date
• Medical, Dental, and Vision coverage options
• 401(K) Retirement Benefits with Company Match
• Exercise Subsidy Plan, equal to $25 per month
• Quarterly Wellness Incentives
• Safety and Values Recognition Programs
• Years of Service Recognition
• Employee Development & Training
• Drug-Free, Safety-Focused Environment

Pay range: DOE (Depending on Experience)

Job description

Join our dynamic team as a Front Desk Agent and embark on a rewarding journey with us! If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, we want you to be part of our team.

Overview:
As a Front Desk Agent, you will play a pivotal role in ensuring our guests receive top-notch service from the moment they arrive. Your friendly demeanor and attention to detail will set the tone for an unforgettable guest experience.

Duties:

• Facilitate late check-in for guests with a warm and welcoming attitude, both in person and over the phone.
• Provide information about the hotel amenities, local attractions, and services to enhance guests' stay.
• Handle check-ins, check-outs and lockouts efficiently, ensuring accuracy in reservations and payments.
• Assist guests with inquiries, requests, and complaints promptly and professionally.
• Utilize phone systems and hotel management software to manage reservations and guest information.
• Maintain a neat and organized front desk area to create a welcoming atmosphere.
• Help housekeeping with laundry to ensure all is done by morning.
• Hourly patrol of our community to ensure all guests respect quiet hours between 10pm – 7am

Qualifications:

•  Prior experience in hospitality or customer service is a plus

• Proficiency in multitasking skills.

• Ability to communicate effectively with guests from diverse backgrounds and problem solve.

• Strong guest relations skills to ensure guest satisfaction.

• Flexibility to work varying night shifts including weekends, and holidays.
• Accurately completes shift checklist

• Greets and completes established check-in procedures for arriving guests

If you are ready to take on the challenge of being a Night Shift Front Desk Agent in a dynamic unique hotel/studio environment where every day brings new opportunities to create memorable experiences for our guests, we invite you to apply and become part of our dedicated team.

Job Types: Part-time

Schedule:

• 6–8-hour shift
• Holidays
• Night shift
• Overnight shift
• Weekends as needed