Quality Manager

Are you ready to join a dynamic team and lead the charge in shaping excellence? We're seeking a passionate Quality Manager to join our innovative metals tubing company. If you're dedicated to quality, let's make sparks fly together!

Check us out at: https://www.plymouth.com/plymouth-hr

(See what we do, what it's like to work with us, benefits, and the TV Shows we've been on.)

Celebrating 100 years in 2024, Plymouth Tube Company is a fifth-generation family-owned, precision metals manufacturer. Our products include tubing, extruded shapes, and cold-drawn shapes spanning specialty carbon, alloy, stainless steel, nickel alloy, and titanium. Headquartered in Warrenville, Illinois, with seven plants in the U.S. and one in Germany, Plymouth is known for offering industry-leading service levels and unique technical innovations.

We have a great family-based culture guided by these four values: People, Customer Focus, Community & Environment, and Long-Term Orientation. These values serve as pillars to support our mission statement: ‘We are committed to providing products and services that meet or exceed our customers' expectations.

Plymouth Tube is looking for an enthusiastic, ambitious team member to join our Quality Team. This person must embrace change, be self-motivated, and inspire others inside and outside the department. The individual should be able to communicate directly and openly with all levels in our organization. There will be many opportunities for the successful candidate to engage their innovative and creative problem-solving skills to help move the department to the next level. It is a must that the Quality Manager has a high degree of personal integrity in dealing with customers, superiors, subordinates, and co-workers and will represent Plymouth Tube Company in a professional manner. The successful candidate will live both in the big picture as well as in the details, desire to make an impact, and work well in a team and individually.

ABOUT THE JOB:

Develops, coordinates, and implements the quality assurance program designed to ensure quality production of products consistent with established standards and meets or exceeds customer needs.

WHAT YOU’LL BE DOING:

• You’ll formulate and maintain quality assurance objectives complementary to corporate policies and goals.
• You’ll manage customer relationships relative to customer needs, concerns, dissatisfactions, audits, inspections, etc.

• You’ll also Investigate and resolve customer complaints regarding quality.

• As the Quality Manager you’ll develop and implement systems to meet third party certifications to include ISO, IATF, ASTM, customer Quality Assurance programs, etc.
• Interpret quality assurance philosophy to key personnel in organization.
• Performs quality reviews of contract documentation for compliance with stated requirements, including vendor quality manuals and company quality records.
• Performs technical reviews of potential business and assures compliance to contract review processes.
• Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
• Manages and actively participates in all aspects of Supplier Quality activities including vendor control and product attributes.
• Reviews all data obtained during all quality assurance activities to ensure consistency with company policies and procedures.
• Designs and implements quality assurance training programs for key personnel in conjunction with managers.
• Develops new approaches to solve problems identified during quality assurance activities.
• Keeps management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation.
• Prepares and presents technical and program information to the management team.
• Directs technical and administrative workers engaged in quality assurance activities.
• Maintains a working knowledge of government and industry quality assurance codes and standards.
• Plays an active role on the Eupora management team.
• Directly supervises the Quality Engineer and Quality Technicians (3 to 4) personnel.
• You’ll be responsible for the overall direction, coordination, and evaluation of the Quality department.
• Other duties may be assigned.

WHAT YOU’LL NEED:

• Bachelor’s degree in engineering, or comparable degree.
• Three or more years of quality management experience in a manufacturing environment.
• Experience managing an APQP system is required.
• Must have a good understanding of Lean manufacturing and/or Six Sigma techniques, and statistical methods.

• Must demonstrate the ability to accomplish tasks through others; be self-motivated, have a high sense of urgency and the ability to problem solve complex situations. 

WHAT WE OFFER YOU:

• Benefits effective 30 days from date of hire.
• Medical, Dental and Vision, HSA, FSA
• 401k Matching, Life Insurance, STD/LTD
• 100% covered tuition reimbursement (including books & reasonable expenses)
• Wellness Program / Lifestyle Rewards / Employee Assistance Program (EAP)
• Paid Time Off & Holidays
• Career Arching:  Plymouth allows for a great depth & breadth of knowledge in which you can wear many hats and be exposed to several opportunities.

COMPETENCIES/DESIRED CHARACTERISTICS:

Analytical skills - Identifies significant problems & opportunities. Analyzes problems and people in depth. Sorts the wheat from the chaff, determining root causes.

Resourcefulness / Initiative - Passionately finds ways over, around, or through barriers to success. Achieves results despite lack of resources. Goes beyond the call of duty. Shows bias for action.  A result orientated “doer”.   

Organization / Planning - Plans, organizes, schedules & budgets in efficient, organized manner. Focuses on key priorities.  Independence - Willingness to take an independent stand. 

Customer Focus - Monitors client satisfaction (internal or external). Establishes partner relationship with clients. Visible & accessible to clients.

Problem Solving - Most effective in following through on solution, tracking results, reporting changes, challenges, or improvements to appropriate personnel.

Written & verbal communication – Communicates well one on one, in small groups and public speaking.  Writes clear, precise, well-organized documents using appropriate vocabulary, grammar & word usage.

Attention to detail – Review outputs from others to ensure quality.