Customer Service Associate

Essence of the role (Role’s Purpose):
    The Customer Service Associate will provide comprehensive customer service to existing and prospective customers. In the Customer Service Department, the Customer Service Associate’s main function will be to answer and interact with customers over the phone by taking orders, identifying potential problems, assisting in any customer related issues to secure orders, and assist customers through refunds and replacement orders when issues arise. Other tasks may include reviewing and managing sale order queues, preparing mailings, handling customer inquiries, and other customer service related activities. The ideal candidate will have exceptional people skills, a friendly phone-demeanor and a passionate and positive personality.
   

Recipe for Success (Responsibilities):
•    Professionally handle incoming requests via phone from customers regarding orders, sales, products, problems, and billing
•    Promptly and thoroughly handle all issues and customer inquiries
•    Providing quality customer service to take care of our customers
•    Using web-based systems to process orders, complaints, and requests
•    Maintaining customer records by updating account information in the database
•    Retrieving messages and complete customer call backs
•    Various other customer service duties assigned by management
   

Ingredients Required (Qualifications):
•    Prior customer service or phone skills a plus
•    High school diploma or G.E.D
•    Must be able to navigate websites
•    General computer skills a must
•    Ability to learn and use different software platforms
•    Outstanding phone etiquette
•    Flexible schedule a plus
•    Bi-lingual (English/Spanish) is a must
•    Aptitude to follow processes and procedures accurately

Hours:

1st Time Slot - 12-5 Mon-Fri
2nd time slot- Mon, Tues, Wed, Fri 10-6:30pm & Sat 10-6pm

We proudly offer: Medical, Dental, Vision, 401K with Company Match, Pet insurance and more!

We reward the hard work of our team members with fun and exciting company events, Summer Picnic, Festive Packages, Holiday Celebrations, and associate referral bonuses!

Founded in 2011, Piping Rock Health Products has gone on to win Long Island’s Top Workplaces Award 6 years in a row & securing the spot as Top Supplement Manufacturing Company 2024 by Food Business Review! Supported by a group of vitamin visionaries with over 40 years of industry experience and a carefully curated team of talented associates. Piping Rock is a global vitamin and supplement manufacturer with an unwavering commitment to creating quality wellness products. We believe that family always comes first, and that the dedication of our associates is the key ingredient to our success.

We are drug free workplace, regulated by the FDA, required to follow Federal Guidelines; therefore in order to start as well as maintain employment, you must be able to successfully clear drug screening processes, which include testing for all illegal substances per Federal Guidelines.

Piping Rock Health Products, LLC is an Equal Opportunity Employer.