Senior Director - Sports and Camp

POSITION PURPOSE 

The Senior Director position is a high-profile leadership position that is responsible for helping the Branch Executive Leader with the overall direction, coordination, operation, and success of the Branch.  The Senior Team Leader will ensure the Branch meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, new membership growth, in-Branch business performance, and member participation.  
 

The Senior Director will provide daily support to a team of 150+ team members and offer ongoing leadership, motivation, and development.  They are responsible for casting, coaching, communication, alignment, and holding Department Leaders accountable to collective Greater Philadelphia YMCA expectations.   The Senior Team Leader will also act as the Branch ambassador to provide each member a great experience. 

Under extraordinary circumstances all leaders will be asked to flex into areas they might not normally work in as well as contribute a greater degree of direct service in addition to their typical leadership responsibilities. These circumstances vary but may include but not be limited to those that result in the need for reduced hours while the amount of service being provided may still remain the same. 

LEADERSHIP EXPECTATIONS FOR ALL SENIOR TEAM LEADERS 

• Create a member centric culture that prioritizes the member experience and delivers on Branch goals
• Anticipate staffing needs, talent plan and recruit – both long and short term.
• Manage leaders to follow up on training completion, check for understanding, and provide continuous education opportunities.
• Personalize recognition and appreciation to reinforce critical member service behaviors and promote a positive team and member centric culture.
• Meet or Exceed revenue and program enrollment goals
• Lead the culture of adherence to COVID-19 specific SOPs related to member and staff safety
• Establish a culture of accountability through clear expectations and performance management (observe, recognize and coach) on critical behaviors.
• Understand business reporting and Member insights (surveys) to understand, troubleshoot and follow up on opportunity areas.
• Creates and sustains an environment that values all people for their unique talents. Takes an active role in promoting and leveraging practices that support diversity, inclusion, global engagement and cultural competence. 
• Quickly respond to any negative member experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the Member.
• Create a scheduling plan in partnership with your Team Leaders based off of monthly and weekly business workload and guest traffic.
• Plan, manage and follow-up on organizational and operational change.
• Demonstrate a culture of ethical conduct, safety, and compliance. Lead team to work in the same way and hold others accountable to this commitment.
• Work a schedule that aligns to member and business needs (this includes early morning/overnight shifts, evening and weekends).
• Build a close partnership with Branch Executive Leader. 

ESSENTIAL FUNCTIONS 

• Provide leadership in the delivery of quality within the Program departments.   
• Lead implementation of and direct a variety of traditional and innovative programs, ensuring that programs promote the YMCA mission.
• Expand programs through enrollment growth and new initiatives.
• Involve members progressing from casual to connect to committed members. 
• Hire, supervise, train and evaluate staff and volunteers to ensure the effective implementation of programs and activities. Ensure that department staff adheres to all policies and procedures. 
• Assist with leading the development of programs and services through your portfolio of programs
• Oversee annual planning of all sessions as well as audit development and execution for all programs
• Ensure coaches, counselors and staff provide excellent service to members and participants.  Communicate all YMCA rules and ensure that you are accessible and identifiable. 
• Administer department budget and remain sensitive to budgetary constraints.
• Provide branch coordination to all departments to ensure successful communication, special events and program growth. 
• Maintain knowledge of Association policies and procedures, risk management, safety practices and applicable laws.
• Lead teams to cultivate and coordinate/train volunteers that work specifically in areas of assignment.
• Actively campaign for the Annual Campaign and work to develop donors and volunteers.
• Lead by example at all times.  Interact with a high level of professionalism and accountability.
• Perform other related duties as assigned. 

ROLE SPECIFIC REQUIREMENTS 

• Bachelor’s degree in related field and 3-5 years of experience
• 5+ years experience in hospitality, retail, recreation management or other relevant industries.
• 5+ years experience managing 50+ team members
• 5+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets
• Experience providing high-end member service and managing member concerns
• Track record of success in a performance driven work environment

OUR CULTURE