Membership Team Member

Greater Philadelphia YMCA Employment Opportunity!

POSITION PURPOSE

The Membership Team Member is expected to greet and welcome all constituents of the YMCA and develop relationships that ensure member retention and satisfaction. Provide interviews and tours to potential members and establish the benefits of the YMCA that meet their individual needs. Assist them in registering for programs by performing a variety of transactions to maintain member records, program registration, cash receipting, credits, and financial assistance. Provide accurate information regarding programs, membership options, and schedules. Ensure a positive member experience.

ESSENTIAL FUNCTIONS

• Report to work on time with a positive, friendly attitude.
• Greet and welcome all individuals, handle incoming calls and follow up calls in a friendly manner using prescribed greeting.
• Maintain a friendly rapport with members and create a positive and inclusive environment for all.
• Demonstrate effective skills to interview prospective members, sell a membership, and enroll the constituent using established procedures.
• Balance receipts at end of shift.
• Assist with implementing special events, member appreciation and special activities.
• Demonstrate competency in selling and managing more complex transactions including Camp registration and childcare.
• Exhibit professional demeanor and body language at all times.
• Respond to member questions, concerns and conflicts in an accurate, timely and appropriate manner. Communicate to supervisor any areas that raise concern from members or constituents.
• Attend staff meetings as scheduled.
• Scan members’ cards and greet incoming members, monitor and control access to the facility.
• Demonstrate competence in completing program registration using established procedures with accuracy and timeliness.
• Provide guidance and leadership to assist with training less experienced staff.
• Take responsibility at the beginning of the shift to check all communication & memos for daily updates, verify cash, check that member communication materials are stocked and work area is neat.
• Provide detailed, accurate and timely information on schedules, costs, waiting lists, programs and facility information.
• Accurately complete required paperwork including, but not limited to, membership applications, time cards, incident reports and bank draft forms.
• Know and enforce established branch policies; ensure that members are aware of policies and procedures.
• Prepare reports as required.
• Open/Close branch according to established procedures, as required.
• Alert supervisor of needed equipment and supplies before there are none.
• When unable to work, secure proper coverage, notify supervisor and complete necessary paperwork. Adhere to safety guidelines and practices at all times.
• Take initiative to complete clerical duties, follow up items or any other necessary tasks to keep the welcome center running efficiently.
• Perform other related duties as assigned.

ROLE SPECIFIC REQUIREMENTS

• High School or equivalent with some college preferred and at least 1 year prior experience working with the public in a customer service capacity.
• Ability to remember and communicate a variety of complex programs. Familiarity with computerized systems.

OTHER DUTIES AND RESPONSIBILITIES

All Greater Philadelphia YMCA staff are responsible for the following:

• COMMITMENT TO CHILD PROTECTION

• Ensure that children in the care of the GPY and participating programming are kept safe from harm.
• As a Mandated Reporter you are obligated to report ALL suspicions of abuse or neglect to the requisite state agency.
• COMMITMENT TO SAFETY
• Maintaining the safety of all members, program participants, and staff by identifying and correcting risk situations and ensuring incident-reporting procedures are followed.
• Ensuring the overall cleanliness of the facility.
• COMMITMENT TO MEMBERSHIP EXPERIENCE
• Commitment to member service and satisfaction, building and maintaining a culture of ensuring excellent Member Experience.
• A commitment to Diversity and Inclusion.

PHYSICAL REQUIREMENTS

Ability to communicate information, instructions, and ideas so others will understand.  Must be able to exchange accurate information in these situations between staff, members, children, and volunteers accurately. The ability to maintain body equilibrium to prevent falling; ability to move 20 pounds independently and utilize the “buddy system” or team lift for heavier items.  The person needs to occasionally move about the program area to access materials, members/program participants, emergency equipment, etc. Constantly positions self to maintain program materials, including under desks, in closets, and on top of shelves. Must be able to remain in a stationary position for long periods of time. Ability to judge distances and spatial relationships so as to observe details at close range of objects where they actually are within a distance of 20 inches or less and 20 feet or more.

ENVIRONMENTAL CONDITIONS

The physical environment requires the employee to possibly work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment to prevent exposure such as hearing protection and rubber gloves.

Acquire and maintain the following certifications:

• CPR/AED/O2 (valid 2 years with exception of Aquatics to renew annually), First Aid (valid 2 years) obtained through the American Red Cross
• Requisite OSHA online trainings (valid 1 year unless otherwise noted)
• Mandated Reporter Training (valid 5 years)
• Additional training and development specific to your role as reference in onboarding packet.

OUR CULTURE

At the YMCA we value CARING, HONESTY, RESPECT, and RESPONSIBILITY in personal character and behavior and believe that they are essential to attaining our mission.

OUR MISSION

To improve lives by connecting people to health, well-being, and to each other.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.

The Greater Philadelphia YMCA is an equal opportunity employer. The Y considers all applicants for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, or status as a Vietnam-era or special disabled veteran or other protected classification and in accordance with applicable laws.