Delivery Manager

Position Summary: 

The Delivery Manager will be responsible for overseeing the delivery of products to our clients and learners, ensuring they are completed on time, within scope, and to the highest quality standards. This role requires strong leadership, excellent communication skills, technical expertise, excellent organizational skills, and the ability to coordinate across multiple teams. 

The Delivery Manager will be accountable for facilitating and ensuring the effective implementation of Scrum practices within the team. This role involves guiding the team through Agile processes, removing impediments, and fostering a collaborative and productive environment. 

Essential Job Functions:  

Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives. 

Ensure the team adheres to Scrum principles and practices. 

Assist the product owner with backlog management and prioritization. 

Remove obstacles and impediments that hinder the team’s progress. 

Coach and mentor team members on Agile methodologies and best practices. 

Collaborate with other Scrum Masters and Agile coaches to improve overall Agile practices. 

Track and report on team progress and performance metrics. 

Assist in tracking the execution of features and capabilities. 

Facilitate the resolution of impediments and escalate issues as necessary. 

Coordinate and facilitate product feature demos to key stakeholders 

Work closely with technical teams to ensure software solutions are tested and validated to meet expectations 

Thorough understanding of technical needs and architectural frameworks 

Foster a culture of continuous improvement and high performance. 

Collaborate with Product Management, Product Owners, and other stakeholders to ensure alignment and transparency. 

Knowledge, Skills, Abilities:  

Bachelor’s degree in Computer Science, Business, or a related field. 

Certified Scrum Master (CSM) or equivalent certification. 

Proven experience as a Scrum Master or in a similar role. 

Strong understanding of Agile methodologies (e.g., Scrum, Kanban). 

Excellent communication and interpersonal skills. 

Ability to facilitate and lead team discussions and decision-making. 

Strong problem-solving and conflict-resolution skills. 

Self-starter and quick learner of new technologies and products 

Experience with Agile project management tools (e.g., Jira, Trello). 

Experience in EdTech. 

Knowledge of software development lifecycle and practices 

About Us: At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future.  Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market. 

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.   

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs. 
 
This position is fully remote in PA, FL, GA, IL, IN, NC, SC, TN, TX, UT, WI, AL, KS, LA, MA, MI, MO, NH, OH, OK, VA, AZ, CO, MN, NJ, NY only.