Customer Data Analyst

Position Summary:

The Customer Data Analyst will partner closely with the product team to optimize the learner experience and journey through testing, monitoring, and innovation. The primary measures of success for this role are improvements to learner persistence, progression and satisfaction. This analyst will join a highly skilled team focused on building Penn Foster’s next-generation analytics platform centered on learner needs.

Essential Job Functions:

• Build and maintain analytics tools to continuously monitor and improve learner persistence
• Advance the goal of ‘democratizing data’ by developing intuitive data visualizations and models that provide insights into learner experience
• Perform A/B and multivariate tests for product course revisions and optimizations
• Develop and test new features informed by learner research, feedback, and behavior data to enhance the learner journey
• Summarize and present recommendations to optimize learner success based on customer research, product data and insights
• Ensure integrity and accuracy of all analytics data by continually assessing and enhancing data quality

Knowledge, Skills, Abilities:

• Undergraduate degree in business, data science or analytics
• 2+ years of experience in analytics roles optimizing digital products
• Curiosity and problem-solving skills to uncover insights from user data
• High-energy, collaborative, creative, and strategic
• Strong communication skills
• Experience with A/B Testing and statistical analysis
• Technical Skills:
• Proven experience using SQL or Python to pull and organize data from large databases
• Proficient in Tableau or other data visualization tools

About Us:  At Penn Foster Group, we are transforming online learning to help learners by bringing together Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable learners to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.

Equal Employment Opportunity: We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building diverse teams – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.

What We Offer: We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, and free access to our online programs.

This position is fully remote in AL, AZ, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, NC, NE, NH, NJ, NY, OH, OK, PA, SC, TN, TX, UT, VA, WA, WI only.