Loan Support Specialist - Loan Support

The role of the Loan Support Specialist is responsible for the accurate and timely preparation of quality documentation as well as the centralized funding and quality control/audit functions for consumer loans. The Loan Support Specialist must ensure that the credit union consistently adheres to loan policies and guidelines and meets all legal, regulatory, and compliance requirements. This role will cross-train, assist and support other job functions as needed in order to foster and sustain a strong team environment. They should be comfortable working independently and as a contributing member of a team. Meeting deadlines and attention to detail are critical pieces of this position. Our Loan Support Specialist must embody Pelican’s Core Values and provide excellent service in all that they do.    

A Day in the Life of a Loan Support Specialist INCLUDES:

• Preparing titles and paid collateral letters, processing letters of guarantee, and releasing and accepting titles.
• Eliminating dealer/member fraud by ensuring proper and thorough verification is completed on all loan packages.
• Verifying, filing, and maintaining lien instruments on secured loans.
• Monitoring the funding queue at all times to ensure quality and that document preparation is completed in a timely manner.
• Working with phone, online, and branch lenders to resolve any discrepancies, issues on incorrect documents, or delays in closings.

Loan Support Specialist Skills and qualifications include:

• A high school education or GED.
• 3 years of experience in consumer lending.
• Prior loan processing and loan documentation experience is preferred.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Strong knowledge of Microsoft Office products.

Other things you may want to know about this position:

• Work Schedule
  • Monday – Friday
    • 8:00 am – 5:00 pm
    • Must be available to work a rotational shift of 8:30 am – 5:30 pm.
• Travel
  • Travel is rarely necessary for this position.
• Work Site Location
  • All work will be performed at our beautiful Corporate Campus located at 2675 O’Neal Lane in Baton Rouge, LA.

Why should you join the pelican team?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco and vape-free facilities.