Branch Specialist - Alexandria Branch

The role of the Branch Specialist will be primarily responsible for the overall operation of the teller department as well as providing support to other branch staff, including MSRs and the Branch Manager, as needed. Our Branch Specialist functions as a teller or MSR on an as-needed basis filling in for peak coverage or shortages. They perform duties related to loan processing, certificates of deposit, IRAs,  opening and closing accounts, loan closings and disbursements, etc., and serve as a subject matter expert for all branch transactions, policies, and procedures. The ideal candidate must understand credit union operations and must have a heart for service and a positive attitude! They should be comfortable working independently and as a contributing member of a team. Meeting deadlines and attention to detail are critical pieces of this position. Our Branch Specialist must embody Pelican’s Core Values and provide excellent service in all that they do.    

A Day in the Life of a Branch Specialist INCLUDES:

• Assisting the Branch Manager with the operations of the branch in their absence or the absence of the Assistant Branch Manager.
• Monitoring, ordering, dispensing, shipping, and balancing all cash for the branch.
• Promoting branch business development and seeking to broaden the member base.
• Monitoring the work of tellers and MSRs to ensure the highest level of quality service to members.
• Organizing workflow to accomplish established objectives.
• Providing guidance and training to new employees.

Branch Specialist Skills and qualifications includes:

• A high school education or GED.
• 3 years of similar or related experience to include branch operations and a combination of experience in lending, deposits, and teller duties.

• Excellent oral, written, and telephone communication skills.
• Strong problem-solving, attention to detail, and member service skills.
• Thorough knowledge of established teller procedures and policies.

Other things you may want to know about this position:

• Work Schedule
  • Monday – Friday
    • 8:30 am – 5:30 pm
• Travel
  • Travel is rarely necessary for this position.
• Work Site Location
  • All work will be performed at our Alexandria Branch at 4520 Lee St, Alexandria, LA 71302.

Why should you join the pelican team?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skillsets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:

• Medical, Dental, and Vision Insurances with generous employer premium contributions
• Health Savings Account with employer contributions for eligible employees
• Employer-Paid Group Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican State Credit Union is an Equal Opportunity Employer.  All Credit Union campuses are tobacco and vape-free.