Sales Support Specialist - National Accounts

As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company.  Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds.  Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.  We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers.  Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.

People • Customers • Trust

Position Summary: 

The National Accounts Support Specialist works closely with our National Account Sales Reps in responding to and following up on RFPs, maintaining pricing records, and is responsible for quality and performance tracking with large national account customers. The candidate is expected to be a liaison and foster positive working relationships between customers, sales, and PCA plants. The job requires strong analytical and math skills, taking initiative, and independent judgment.  The candidate is expected to become knowledgeable about PCA’s network and capabilities.  The National Accounts Support Specialist is expected to be a team player and have a “can-do” attitude to ensure we meet tight deadlines.

Principle Accountabilities: 

• Manage and maintain price lists for large national accounts. 
• Manage and maintain quality and performance tracking for large national accounts.
• Provide support on RFPs and RFIs, and liaison for routing and following-up with PCA plants on quotation requests.
• Tabulate and analyze pricing data to provide detailed reporting on findings using advanced Excel skills.
• Run monthly sales reports for customers and plants for sales performance tracking.
• Create high-quality customized customer presentations leveraging PowerPoint skills.
• Research current and relevant information on PCA prospects/customers.
• As a member of the Sales and Marketing Services team, be prepared to support various projects as and when needed.
• Know and follow policies and procedures of the company, share information that would benefit other members of the team and find ways to improve the delivery of service to our customers.
• Strive to continually strengthen PCA’s business philosophy of meeting needs and exceeding expectation for customers specifically supporting PCA’s Commitment to Service which involves doing what’s right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make.

Position Requirements:

• Education: Equivalent of a Bachelor's degree required; Business Administration, Finance, Economics, Mathematics or Marketing preferred.
• Experience: A minimum of two years of work experience in a Customer Service environment or Sales Support role.
• Demonstrated experience in report development, and ability to work with large data sets.
• Computer and software knowledge:  Advanced Excel Skills; High level of competence in PowerPoint, Word; Ability and willingness to learn new software, and/or research and recommend applications that can be leveraged in the role.
• Strong math and analytical skills, data tabulation & visualization, good verbal and written communication, attention to detail and organization, ability to analyze quantitative and qualitative data and identify critical information that should be shared and/or acted upon.
• Service and goal oriented. Good listener and effective problem solver.
• Ability to build relationships and work effectively in a team environment.
• Exhibit a professional and positive demeanor with a high degree of commitment.
• Ability to work in a fast-paced environment, prioritizing assignments, and handling multiple tasks simultaneously and independently.
• Ability to travel as needed.

All qualified applicants must apply at Careers.packagingcorp.com to be considered.

PCA is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.

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