Receptionist

About PLN

Founded on Skid Row in 1980, Para Los Niños provides education and wraparound support, serving over 10,000 children, youth, and families annually in some of the most underserved areas in Los Angeles. PLN fosters pathways to success by striving for excellence in education, family support, and comprehensive social-emotional, and community-based services.

Through early education, TK-8th grade education, youth workforce services, and family and community services Para Los Niño’s’ model provides a comprehensive, holistic approach to break the cycle of poverty and help children and youth thrive.

Position Overview   

Under the Supervision of the YWS Associate Director and YWS Central Program Manager, the Receptionist is responsible for the professional and efficient managing of visitors, telephone calls and messages, as well as a variety of clerical duties that support customer services, information and referral and the operation and presentation of a professional office.

Duties

•    Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
•    Directs or escorts visitors to specified destinations, as needed. Maintains log of all visitors including name, affiliation, date, and time of visit.
•    Retrieves messages from the general voicemail and email inbox and forwards to appropriate personnel or program.
•    Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
•    Answers questions about organization and provide callers with addresses, directions, and other information.
•    Monitors visitors' access to facility.
•    Maintains fax machine, assists users sending faxes, retrieves, and routes incoming faxes.
•    Periodically creates telephone contact lists and distributes to staff.
•    Accepts and signs for packages. Notifies addressee of package arrival. Receives and sends out messenger or courier items.
•    Responsible for ordering water, coffee, janitorial, postage and copier machine supplies as needed.
•    Logs incoming and outgoing packages (Federal Express, UPS, etc.).
•    Assist with participant payroll and bus token distribution from reception area.
•    Coordinates outgoing mail and distributes incoming mail.
•    Types memos, correspondence, reports, and other documents as directed.
•    Maintains calendar for use of offices and classrooms and posts this calendar daily.
•    Performs a variety of clerical duties such as filing, photocopying and other duties as needed.
•    Assures that reception area is clean and orderly.
•    Performs other duties as directed by supervisor.

Qualifications and Experience Requirements 

•    Good verbal and writing skills. 
•    Excellent interpersonal skills. 
•    Computer literate. 
•    Good Phone Etiquette. 
•    Must be customer service oriented. 
•    Bilingual (English/Spanish). 

Education and Certification Requirements 

•    High school diploma or general education degree (HiSET). 
•    Two years experience as a receptionist or comparable clerical experience.
 
Physical Requirements  

•    To perform this job the individual must be able to carry out all essential functions satisfactorily.   
•    Reasonable accommodations may be made to enable qualified individual with disabilities to perform the essential functions of the job.   
•    Approximately 50% of time is spent sitting, while frequently required to walk, stand and bend.  
•    Must be able to speak and hear well.    
•    Good vision is imperative.    
•    Occasionally required to stoop, kneel, crouch or crawl.    
•    Employee will be required to lift and/or move up to 25 pounds without assistance. 

Expectations for All Para Los Niños Staff   

•    Candidates for employment at Para Los Niños, regardless of position, will consistently demonstrate the following:  
•    Unwavering belief in and commitment to fulfill the mission of Para Los Niños.  
•    Deep commitment to the success of all PLN students and families.  
•    Commitment to excellence and high standards -- for self, students, and colleagues.  
•    Continuous learning by engaging in reflection, self-assessment, and individual professional development.  
•    Use of data to inform decisions and drive continuous improvement.  
•    Ability to thrive as a member of a collaborative team.  
•    Self-motivation and initiative with solutions-oriented disposition.  
•    Belief in and ability to develop respectful relationships with families and children informed by the students’ cultural and socioeconomic characteristics.  
•    Excellent oral and written communication skills.  
•    Ability to effectively handle challenging situations.  
•    Comfort with basic Microsoft Office applications and a curiosity and propensity to push own adoption of new technology and approaches.  
•    Regular, punctual attendance and professional appearance.  

Para Los Niños is an Equal Employment Opportunity Employer 

It is the established policy of Para Los Niños (PLN) to provide equal employment and advancement opportunities to all qualified applicants and employees without discrimination with regard to race, religious belief (including dress or grooming practices), color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin (including possessing a driver’s license issued under Vehicle Code § 12801.9), ancestry, sexual orientation, gender identification and expression, transgender status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. PLN also prohibits discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.