Bilingual Nurse Navigator - Remote
Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. Pager Health partners with leading payers, providers and employers representing more than 28 million individuals across the United States and Latin America.
We believe that healthcare should work for everyone. We believe that it’s too important to be as cumbersome and difficult as it is. And we believe that there is a better way to deliver a simplified, more meaningful healthcare experience for all – one that we’re determined to enable.
This position is for a full-time, remote, Bilingual Registered Nurse who is willing to think creatively and utilize their clinical skills in the field of Telehealth! We are seeking motivated Registered Nurses with 2+ years of clinical hospital experience to work in Pager Health's Command Center.
An active compact/multi-state, unencumbered RN license is required for this position. This position entails working an 11am-8pm ET shift, 5 days per week, including shifts every other weekend.
The core objective of the Triage RN, Bilingual Nurse Navigator is to use technology to build trust and triage patients to the right care at the right time while providing an exceptional virtual care experience through empathic communication.
Responsibilities for the Triage RN, Bilingual Nurse Navigator:
- Provide exceptional customer service and virtual care by communicating with patients via live messaging, video, phone, and email
- Document within EMR
- Follow and apply clinically validated triage protocols
- Ensure the highest quality customer service for patients and providers
- Complete basic nursing responsibilities, outpatient testing, medications, etc.
- Troubleshoot technology with patients
- Work to ensure a seamless patient call center experience
- Coordinate lab orders, prescription orders, radiology tests, and any aspect of patient care
- Work on projects that will optimize operational efficiency and improve the patient’s telemedicine experience
- Assist in identifying technology needs that improve patient experience
- Additional projects as assigned
Candidate Profile for the Triage RN, Nurse Navigator:
- 2+ years of clinical hospital experience required; within the ICU or ER highly preferred
- Fluent ability to communicate in written and spoken Spanish & English
- An active compact unencumbered RN license
- Minimum of Associate’s Degree in Nursing (ADN)
- Ability to give and receive actionable feedback
- Passionate about patient care and triage
- Enjoy helping others
- Ability to use critical thinking when presented with new and challenging situations
- Relish solving problems, seeking out answers, and trying new things
- Kind, empathetic and possess a strong social perceptiveness
- Positive, energetic, and fun!
- Outstanding multitasking skills
- Enthusiasm and savviness for new technology
- Mastery of oral and written language along with strong typing skills
- Ability to assess and communicate with patients via a text-based platform
- Flexible and fast learner, comfortable in a fast-paced and changing environment
- Eager to challenge the status quo of traditional healthcare
- Detail oriented and an organized self-starter with outstanding interpersonal skills
At Pager Health, you will work alongside passionate, talented and mission-driven professionals – people who are building scalable platforms, solving critical enterprise-level challenges in health tech and providing concierge services to help individuals access the medical care and wellbeing programs they need.
You will be encouraged to shape your job, stretch your skills and drive the company’s future. You will be part of a remote-first, dynamic and tight-knit team that embraces the challenges and opportunities that come with being part of a growth company. Most importantly, you will be an industry innovator who is making a positive impact on people’s lives.
For Colorado, Nevada, and New York-based employment: In accordance with the Pay Transparency laws the pay range for this position is $32.00 to $38.00. The compensation package may include stock options, plus a range of medical, dental, vision, financial, generous PTO, stipends for professional development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The range listed only applies to Colorado, Nevada, and New York.
At Pager, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please be aware that all official communication from Pager Health regarding employment opportunities will originate from email addresses ending in @pager.com. We will never request personal or financial information via email. If you receive an email purporting to be from Pager Health that does not adhere to this format, please do not respond and report it to security@pager.com.
Pager Health is committed to protecting the privacy and security of your personal information.
Other details
- Pay Type Hourly
- Travel Required No
- Telecommute % 100
- Miami, FL, USA
- Pager Health CO, 1200 Pearl Street, Suite 314, Boulder, Colorado, United States of America
- Pager Health TN, 113 Seaboard Ln C 200, Franklin, Tennessee, United States of America
- San Antonio, TX, USA
- Virtual