TITLE:  Bulk Packaging Department Assistant                   DEPARTMENT:  Hub

STATUS: FT, Assistant, Union, Hourly                              REPORTS TO:  Hub Manager

JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers.  Maintain the operations and service of Hub distribution.  Supervise and motivate hub staff to uphold high standards in the department.  Ensure a well maintained, clean, and efficient hub bulk packaging kitchen and warehouse.

WORK ENVIRONMENT:  Regular work near moving mechanical parts (i.e. baler, dock equipment) and high precarious places (i.e. ladder work).  Ability to work in moderate and loud noise environments including, but not limited to: computers, telephones, human voices, and machinery.

ESSENTIAL DUTIES AND RESPONSIBILITES:

1.  Customer Service

1. Treat people fairly, consistently, and with respect.
2. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2. Hub Department Responsibilities

Department Operations

1. Assist in developing regular production schedule and assign staff production tasks and priorities.  Ensure that staff maintains an efficient production pace.
2. Work with staff to ensure that proper kitchen systems and recordkeeping are being utilized and make corrections when not.
3. Practice and model established quality, storage and labeling standards for food handling and preparation and ensure staff participate in keeping it so.
4. Communicate continuous improvement opportunities to department leadership.
5. Implement weekly and quarterly cleaning schedule.
6. Pre-pack bulk food items and accurately label products for transfer.
7. Oversee, troubleshoot, and maintain product transfer and packaging systems.
8. Pull and assemble orders to fulfill store department needs.
9. Work with Hub Manager to manage hub inventory on hand and ensure 95% of products ordered are delivered.
10. Coordinate with department leadership to assign tasks for overall department needs.
11. Properly record and process losses, credits, transfers and returns. 
12. Ensure warehouse and kitchen are kept clean, neat, and free of debris.
13. Communicate with appropriate contacts for replacement / equipment needs.
14. Attend department meetings as scheduled. 

Ordering and Receiving

1. Assist in accurate and thorough inventory control including: receiving standards, loss recording and live inventory maintenance.
2. Order from vendors as assigned to ensure product par levels are maintained under advisement of hub leadership and category manager.
3. Receive and process deliveries and invoices in a timely manner and ensure proper product rotation.
4. Ensure proper handling of products for safe and quality product.
5. Report problems with product and/or suppliers to Hub Manager.

Personnel

1. 1. 1. 1. Assign daily tasks to hub kitchen staff and ensure they are always busy.
         2. Positively encourage department staff to excel at their job.
         3. Provide training assistance, guidance and motivation and properly answer staff questions.
         4. Provide staff schedule recommendations to department leadership
         5. Ensure hub staff is following department standard operating procedures (SOPs).
         6. Assist department leadership with policies and procedures changes, and employee job performance evaluations.

Other

1. Proficiency in department Journeyperson and Clerk job description duties.
2. Perform supplemental department leadership duties as needed (i.e. in someone’s absence).

3.  All Staff Duties

1. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
2. Keep department orderly and clean.
3. Maintain a positive attitude.
4. Perform all other duties as assigned by Hub Manager or supervisory staff.

KNOWLEDGE, SKILLS, ABILITIES:

• Outstanding customer service skills

• Effective communication, reading and comprehension skills in English

• Bulk foods knowledge and a basic understanding of the natural foods industry
• Experience with stocking, ordering, and receiving in a retail or warehouse setting

• Experience with delegating work duties, training and motivating staff in a high-demand environment

• Attention to detail and good organizational skills
• Ability to handle multiple demands and work under time pressures, and follow through on systems, procedures and policies
• Willingness to be open, to learn, and cross-train to cover department responsibilities

• Demonstrate objectivity, neutrality, and calmness under pressure

• Competency in Microsoft Excel and Word, and progressive knowledge of Catapult
• Regular, predictable attendance

ESSENTIAL PHYSICAL REQUIREMENTS:

• Standing, walking, bending, sitting, reaching
• Using hands or fingers to handle or feel
• Specific vision ability: close vision, distance vision, depth perception, and adjust focus
• Ability to climb up and down ladders
• Regular use of sharp cutting instruments
• Ability to lift up to 80 lbs.

IMPORTANT DISCLAIMER NOTICE: 

The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.