Store Maintenance Lead

TITLE:  Maintenance Journeyperson                      DEPARTMENT:  Maintenance

STATUS: PT/FT, Journeyperson, Union, Hourly        REPORTS TO:  Assistant Store Manager

JOB SUMMARY: To ensure the highest level of service possible to Outpost’s internal and external customers. To maintain a sanitized, clean and organized store appearance.

WORK ENVIRONMENT:  Fast paced retail floor. Regular work near moving mechanical parts (i.e. floor scrubber), in high precarious places (i.e. ladder work), and in cold/hot climate conditions (i.e. outdoors). Ability to work in moderate and loud noise environments including, but not limited to: computers, paging, telephones, human voices, and machinery. Position requires working during busy retail times, which include weekends, afternoons, and evenings.

ESSENTIAL DUTIES AND RESPONSIBILITES:

1.  Customer Service

1. Treat people fairly, consistently, and with respect.
2. Ensure efficient, informative, and friendly service according to established customer service vision and standards.

2.  Maintenance Department Responsibilities

Department Operations

1. Ensure that store and outside areas are in clean, orderly conditions at all times.
2. Vacuum store rugs daily.

1. 1. Frequently clean and restock restrooms throughout the day.

3. Ensure daily or as needed sweeping and mopping of the retail floor, access hall and back stock floors.
4. Remove store trash to proper outside receptacles.
5. Assist with the store recycling.
6. Ensure the workshop rooms and break rooms are properly cleaned and maintained.
7. Ensure doors, windows, cases, aisles, shelves, etc. are clean.
8. Ensure that the ‘Outpost Maintenance Procedures’ for individual stores are performed to highest quality possible.
9. Water & maintain all store plants; assist in set-up of G&G displays and flower prep; maintain and water outdoor gardens. 
10. Assist with end cap setup, stocking, and general departmental cleaning.
11. Order general maintenance supplies as needed to maintain effective maintenance and functional bathroom facilities.
12. Provide assistance to other departmental areas on a per request basis. 
13. Attend department meetings as scheduled.

Personnel

1. Delegate duties to maintenance staff and ensure they are always busy.
2. Positively encourage department staff to excel at their job.
3. Replace vacant shifts when call ins, etc. occur.  Notify manager of these occurrences.
4. Assist in training department staff.
5. Assist maintenance staff in following department standard operating procedures.

3.  All Staff Duties

1. Abide by all Co-op policies and procedures as outlined in the Employee Handbook and other company documents.
2. Keep store orderly and clean.
3. Maintain a positive attitude.
4. Perform all other duties as assigned by assistant store manager or manager on duty.

KNOWLEDGE, SKILLS, ABILITIES:

• Outstanding customer service skills
• Attention to detail and good organizational skills
• Ability to handle multiple demands and work under time pressures
• Willingness to be open, to learn, and take on new responsibilities

• Demonstrate objectivity, neutrality and calmness under pressure

• Regular, predictable attendance
• Ability to be flexible and to adapt to changing conditions quickly
• Ability to train staff

• Effective communication skills
• Ability to read and comprehend instructions
• Ability to follow through on systems, procedures and policies

• Ability to work in a fast paced environment
• Ability to work well independently and with people

ESSENTIAL PHYSICAL REQUIREMENTS:

• Standing, walking, bending, sitting, reaching
• Using hands or fingers to handle or feel
• Specific vision ability: close vision, distance vision, depth perception, and adjust focus
• Ability to climb up and down ladders
• Ability to lift up to 60 lbs.

IMPORTANT DISCLAIMER NOTICE: 

The job duties, elements, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that the employee may be required to perform.  The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or a work environment change.